Kristy Wooden

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• First Aid HLTAID012 & CPR certificate
• NDIS Worker Screening Check, Identification Number 26991558
• NDIS Work Orientation Module
• NDIS Supporting Safe and Enjoyable Meals
• NDIS Supporting Effective Communication
• Working With Children
• Manual Handling Certificate
• Infection Control Certificate
• Use Hygienic Practices For Food Safety Certificate
• Participate In Safe Food Handling Practices
• Food Safety Supervision Skill Set
• Certificate 3 In Beauty (Nail Cutting, Removal of unwanted body hair)
• Massage Certificate
• Retail, hospitality and housecleaning experience
• Flexibility to work different locations
• Valid driver's license and reliable vehicle
• Day Outings
• Food Shopping, Cooking & Meal Planning

• Oversaw all daily office operations and equipment maintenance.
• Maintained records and logs of work performed and materials and equipment used.
• Inspected cleanliness of common areas and offices.
• Interviewed, hired, and trained new workers.
• Monitored, coached, and supervised team of 17 employees
• Resolved issues between employees and customers using company policies.
• Coordinated site investigations, documented issues, and escalated to executive teams.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Coordinated with local building inspectors to verify compliance with all building codes and regulations.
• Reported issues to higher management with great detail.
• Manage operations of 8 sites Cafe, Kiosk, Food Van, Coffee Van, Catering, General store, Merchandise store, Post Office, Dry cleaning, pizza manufacture in belt, Have the ability to work under pressure in a high volume, fast paced environment.
• Liaise with Military staff and board members to develop and implement all requirements of contracts ensuring key aspects are met and exceeded. The ability to work within strict quality standards guidelines. Interacted well with customers to build connections and nurture relationships.
• Ensuring the effective allocation and utilisation of resources, to ensure that planned programs of work are completed according to project objectives, Have a great eye for detail.
• Rosters, Ongoing roster management using WorkZone and Swag programming.
• Training, Implementing, monitoring and improving an effective and consistent learning and development program across my sites to ensure staff skills and capabilities match required levels to provide appropriate services to customers. Trained new employees on proper protocols and customer service standards.
• HACCP & WPI, Management of each site to comply with Industry HACCP expectations
• POS & BEPOZ back of house.
• Budget & KPI, Maintaining KPI’s while working within budgeting guidelines for each site.
• Basic Microsoft and Outlook
• Management Supervisor Food Handlers & RSA

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Trained team members in successful strategies to meet operational and sales targets.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions. Ensuring Visual merchandising is relevant using initiative to maximise sales opportunities in a fast-paced environment. Planogram and Store set up.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Utilising reporting tools to make commercial decisions to drive & achieve business objectives.
• Supervised guests at front counter, answering questions regarding products.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Skills built within Hanes Australasia

RITEQ and Dayforce for rostering following GRIA regulations.

Currently a trainer for new employment including all Managers and assistant Managers for initial training for my region.

Conduct new employment interviews for both my store and region.

Retail Hub world manager, Power Bi & People Central, POS.

Safety committee representative for 10 Sheridan Stores.

Picking and packing, RF scanning, Click and Collect and warehouse/BOH orders, Dispatching stock, Receiving stock, Upkeep of the warehouse/BOH, shipping of orders in an accurate and timely manner.