Kristy Dangelo

• Developed long-lasting client relationships by providing exceptional customer service and support.
• Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
• Developed deep knowledge of customer businesses and relationship to company objectives.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
• Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
• Leveraged industry knowledge to provide expert guidance on pricing,and product offerings for clients'' specific needs.
• Boosted client satisfaction by effectively managing and resolving account issues.
• Negotiated favorable contract terms insurers on behalf of clients while maintaining strong relationships with them at the same time.
• Built relationships with customers and community to promote long term business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
• Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
• Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
• Developed long-lasting client relationships by providing exceptional customer service and support.

Coordinated efforts across teams to ensure seamless delivery of products and services to clients.

• Developed deep knowledge of customer businesses and relationship to company objectives.
• Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Maintained current knowledge of evolving changes in marketplace.
• Consulted with businesses to supply accurate product and service information.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.

• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Developed customized account plans for clients to help them achieve their business goals.
• Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Enhanced client engagement through regular newsletters and updates on product developments and industry news.

• Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
• Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Kept detailed records of daily activities through online customer database.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Served customers with knowledgeable, friendly support at every stage of renewal
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.