KRISTY LEE PAUL
St Clair,NSW
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and great interpersonal skills.
Overview
24
24
years of professional experience
Work History
Operations Manager
The Good Guys
Wetherill Park
03.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
Warehouse Employee
The Good Guys
Auburn
05.2017 - 03.2023
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Lifted materials of varied weights on regular basis.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Prepared inventory for shipment by attaching tags and labels.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Operated forklifts to fill or empty overhead spaces.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Cleaning Supervisor
Ezy Breezy Cleaning
Sydney, NSW
02.2015 - 04.2017
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Verified each completed room against standard plans to maintain consistency.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Delegated work to staff, setting priorities and goals.
Business Owner
Coastwide Building & Property Maintenance
Toukley, NSW
05.2009 - 09.2012
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Met with service vendors or product suppliers to facilitate delivery.
- Directed implementation of strategic business plans to achieve goals and objectives.
Business Manager
Prestige Auto trim & Window Tint
Narellan, NSW
03.2004 - 11.2006
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Determined customer needs and calculated payment options based on consultative sales process.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Communicated client priorities, delivering presence and business objectives.
- Translated customer needs into operational plan to fulfill projects with right resources.
Administrative Clerk
Auswide Projects
Narellan, NSW
10.2004 - 02.2005
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Performed office automation duties using email, desktop publishing and spreadsheets.
- Maintained records and personnel files to drive administration and office support.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Assisted with the preparation of presentations for meetings, conferences and other events.
Accounts Payable Clerk
GPC Electronics
Penrith, NSW
02.2000 - 04.2003
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Handled high-volume invoice processing with minimal supervision.
- Worked closely with department personnel to produce accurate and timely bills.
- Completed training to stay up to date on core system and software updates.
- Worked with purchasing group to resolve purchase order matching issues.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Skills
- Warehouse Operations
- Decision Making
- Loading Dock Operations
- Problem Solving
- Inventory Management
- Pallet Jack Operation
- Microsoft Office
- Willing to Learn
- Attention to Detail
- Data Entry
- First Aid Certification
- Forklift Operator Certification
References
References available upon request.
Timeline
Operations Manager
The Good Guys
03.2023 - Current
Warehouse Employee
The Good Guys
05.2017 - 03.2023
Cleaning Supervisor
Ezy Breezy Cleaning
02.2015 - 04.2017
Business Owner
Coastwide Building & Property Maintenance
05.2009 - 09.2012
Administrative Clerk
Auswide Projects
10.2004 - 02.2005
Business Manager
Prestige Auto trim & Window Tint
03.2004 - 11.2006
Accounts Payable Clerk
GPC Electronics
02.2000 - 04.2003
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