KRISTYN LILLIAN PERCY
TOOWOOMBA,Australia
Summary
Versatile within my roles bringing expertise and supporting the needs of a busy Environment. Always bringing a positive attitude to everything and everyone I interact with.
Overview
9
9
years of professional experience
Work History
Medical Administrative Assistant
Hearts 1st
Toowoomba, QLD
11.2024 - Current
- Ensuring all personal and medical information is accurate and up to date.
- Answer high-volume phone calls and triage inquiries with professionalism and confidentiality.
- Managing the Cardiologist's diary, including clinical hospital rounds, meetings, and urgent referrals.
- Prepare and send patient correspondence, including referrals, test results, and medical summaries.
- Maintain patient cases, time-sensitive referrals, test results, and medical summaries.
- Provide support and a calm presence for patients facing complex health concerns, creating a compassionate front desk experience.
- Process Medicare claims, private billing, and ensure accurate input into patient management systems.
- Coordinate, submit inpatient billing through private health fund accounts, ensuring compliance with billing regulations and accuracy in patient charges.
- Build and maintain strong working relationships with specialists, referring GPs, and Allied Health Professionals to ensure best practices for patient care and create a collaborative, positive working environment.
Reception & Administration Officer
Murray Chiropractic
01.2023 - 01.2024
- Patient scheduling and follow up in needs of best practice and patient care.
- Maintaining and update electronic health records accurately and confidentially.
- Creating a positive and welcoming experience for patients to ensure comfortability.
- Perform start and end of day task including banking, reconciling and preparation.
- Organise, file and retrieve patient documents as needed.
- Update and ensure data is correct when dealing with Care Plans, Defence Force and Work Cover claims.
- Handling Medicare and insurance claims where applicable.
- Issue invoicing and receipting of payments.
- Preparing rooms for treatments, ensuring cleanliness and well stocked.
- Coordinate scheduling of practitioners from day to day working closely to support where needed.
Reception & Administration Officer
Alpine Refrigeration Toowoomba
01.2022 - 01.2023
- Clerical duties, such as entering data and maintaining records. Help manage the company's client database or assist with data entry and updating of records in the customer relationship management software.
- Handling and maintenance of information such as call records, bookings of office facilities in an internal database.
- Bookkeeping and accounting to track expenses and reconcile receipts with spending.
- Managing inventory and office supplies, uniforms for Technicians and all staff.
- Attend executives to meetings, take minutes for reference and transcribe audio notes.
- Responsible for managing the work schedules for senior members of staff. Oversee phone and email requests for appointments for your management and check their schedules before arranging the meetings and appointments.
- Day to day booking of client appointments in alignment with schedule, priority and best practice.
- Reconciling of daily banking and settlements for company and staff.
Receptionist Admin Assistant | Team social coordinator
Veterinary Specialist Services, Gold Coast
01.2019 - 01.2021
- Thrive on the fast paced, high pressure, diverse veterinary specialist practice. Preparation of consent forms, pre-authorisations, estimates, deposits and payments for procedures.
- Greet incoming customers and their pets professionally and provide friendly, and knowledgeable assistance.
- Facilitate efficient communication between hospital, surgical and reception functions for patient arrivals, procedures, visits and discharges.
- Correspond with clients through email, telephone and face to face to book appointments.
- Manage the daily appointment schedule for multiple Specialist Vets. Communicate directly with each Specialist for specific case requirements.
- Maintain and execute patient and client record keeping.
- Handling of sensitive situations with kindness and compassion.
- Operate a multi-line telephone system handling over 500 calls each day. Quick assessment of the situation to determine best specialist advice, confirm appointment, chase records and results for appointment preparation.
Receptionist Admin Assistant
Potters Boutique Hotel, Toowoomba
Toowoomba, Australia
07.2018 - 07.2018
- Manage reception activities, including greeting visitors, answering phones and maintaining the front desk in an organized manner.
- Places bookings and working with numerous companies and travel agencies.
- Optimized office functions and manage client correspondence and communications.
- Forwarding invoices and processing invoices.
- Restaurant and Bar service, waitressing. (Current RSA)
Assistant Manager
Country Road, Toowoomba
Toowoomba, Australia
01.2016 - 01.2018
- Managing and training Staff in customer service requirements and policies and procedures.
- Management of store, hit budgets and KPI targets for the business.
- Developed a great background in fashion & styling.
- Oversee and manage operational and financial projects to deliver on time and within budget limitations.
- Communicated effectively with customers to solve problems and promote customer satisfaction.
- Recruited, interviewed and hired individuals bringing passion and dedication to positions.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
Education
Diploma of Nursing EN - - Incomplete
TAFE Queensland
Toowoomba, QLDSkills
- Team building
- Excellent Customer service
- Flexible
- Proficient in Pet Insurance
- Data entry and note taking
- Employee training and development
- Charging and Invoice processing
- Office administration
- Scheduling and managing appointments
- Time management
References
- Dr Dan Leggereit, Practitioner at Murray Chiropractic, 0422 108 755, 07 4639 2199
- Sandra Griffiths, Operations Manager, Potters Boutique Hotel, Toowoomba, 0419 448 865, mr.colramy@gmail.com
- Melissa Purton, Previous Animal Emergency Team Leader, Gold Coast, 0407 038 012, shoedelicious@hotmail.com
- Dr Tania Banks, Specialist Surgeon for Veterinary Specialist Service - Gold Coast, 0487 183 194, tbanks@vss.net.au
Timeline
Medical Administrative Assistant
Hearts 1st
11.2024 - Current
Reception & Administration Officer
Murray Chiropractic
01.2023 - 01.2024
Reception & Administration Officer
Alpine Refrigeration Toowoomba
01.2022 - 01.2023
Receptionist Admin Assistant | Team social coordinator
Veterinary Specialist Services, Gold Coast
01.2019 - 01.2021
Receptionist Admin Assistant
Potters Boutique Hotel, Toowoomba
07.2018 - 07.2018
Assistant Manager
Country Road, Toowoomba
01.2016 - 01.2018
Diploma of Nursing EN - - Incomplete
TAFE Queensland