JAMES MCGOUGH
42 SPINIFEX WY CANNINGVALE
Summary
Experienced with inventory management, team leadership, and customer service. Utilizes efficient organizational skills to maintain optimal stock levels and ensure smooth store operations. Track record of fostering positive shopping experience and achieving high customer satisfaction.
Offering robust ability to adapt and excel in fast-paced retail environment, eager to learn and develop in this field. Contributes strong foundation in customer service principles and management techniques, poised to gain industry-specific knowledge quickly. Ready to use and develop organizational and leadership skills in any[Desired Position] role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Grocery Manager
QUEENS IGA
10.2021 - 01.2025
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Coordinated with marketing department to create compelling in-store displays and advertisements.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Management duties.
- Deliveries.
- Banking/closing of store.
- Basic skills in using computer/outlook.
Fast Food Worker
Mc Donalds
03.2020 - 09.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
Education
No Degree - High School
Geraldton Senior College
Geraldton, WA08-2020
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Training and mentoring
- Complaint handling
- Task delegation
- Supply level management
- Merchandising strategies
- Store opening
- Ordering of products
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Team leadership
- Active listening
- Effective communication
- Effective leader
- Delegating work
Certification
- Forklift Certification
- First Aid Certification
- WA CLASS C Driver's License
- White card
Timeline
Grocery Manager
QUEENS IGA
10.2021 - 01.2025
Fast Food Worker
Mc Donalds
03.2020 - 09.2020
No Degree - High School
Geraldton Senior College
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