Summary
Overview
Work History
Education
Skills
Timeline
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KRISTY(xiuyan) CHEN

Dundas Valley,Australia

Summary

  • Hard working, passionate and have a positive attitude, Willing to learn and progress.
  • Over 10 years of professional experience in customer service. Experienced with hot food preparation and presentation, Strong understanding of food safety and hygiene, Consistently delivering top quality food.

Overview

12
12
years of professional experience

Work History

Kitchen Staff Member

Sushi Bar
02.2024 - Current
  • Prepared high-quality ingredients and serve approximate 30 types of sushi roll and sushi boxes, consistently meeting customer expectations.
  • Responsible for cooking hot dishes on the menu.
  • Delivered friendly customer service by taking orders, Answering inquiries, and ensuring positive dining experiences.
  • Answered phone calls, And responsible for packing takeout orders.
  • Able to organize shelves and inventory goods, And performance assessment.
  • Clean and maintained cleanliness in the store.

Barista

AK CAFE
09.2019 - 12.2023
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Processed orders on POS system and accepted cash and charge payments.
  • Operated espresso machines and served brand-specific cafe beverage with focus on speed, quality and consistency.
  • Provided fast food to guests in order.
  • Cleaned counters, machine, utensils, and seating areas daily.

Cafe Supervisor

Jamaica Blue
06.2013 - 11.2015
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Made and served coffee and cold drink.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

Diploma - Hospitality Management

Sydney, NSW

Skills

  • Customer Service: Strong ability to engage with customer and address their needs effectively
  • Team Work: Collaborative and adaptable in fast-paced environment
  • Operational Knowledge: Familiar with coffee, sandwich and hot food making and equipment maintenance, Stock management, and hygiene compliance
  • Language: English, Mandarin

Timeline

Kitchen Staff Member

Sushi Bar
02.2024 - Current

Barista

AK CAFE
09.2019 - 12.2023

Cafe Supervisor

Jamaica Blue
06.2013 - 11.2015

Diploma - Hospitality Management

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KRISTY(xiuyan) CHEN