Krisztina Forgacs

• Lead the daily operations of a busy retail store, ensuring exceptional customer service and efficient workflow.
• Recruit, train and mentor team members to achieve high performance standards.
• Prepare staff rosters and coordinate daily operations.
• Complete administration duties including reporting, documentation and record management.
• Monitor KPIs, budgets and sales performance.
• Manage stock ordering, inventory control and supplier relationships.
• Resolve customer concerns professionally while maintaining a positive customer experience.
• Maintain high standards of cleanliness, hygiene and workplace safety.
• Demonstrate excellent leadership, organisation and time management in a fast-paced environment.

• Ensured accommodation rooms, bathrooms, and communal facilities met high cleanliness and presentation standards.
• Completed housekeeping duties including bed making, vacuuming, mopping, dusting and waste removal.
• Cleaned and sanitized rooms and high-touch surfaces in accordance with site procedures.
• Restocked linen, amenities and cleaning supplies.
• Achieved daily room turnaround targets and adhered to strict cleaning schedules through effective time management.
• Maintained village presentation and cleanliness across accommodation facilities.
• Collaborated with a diverse team to provide exceptional service and enhance resident satisfaction within the village.
• Followed workplace health and safety procedures, including the safe use of cleaning chemicals and PPE.
• Demonstrated reliability, adaptability and the ability to work long shifts in a FIFO environment.

• Managed daily operations to ensure smooth clinic functionality.
• Coordinated patient appointments and schedules for multiple clinic locations.
• Assisted in training new staff on clinic protocols and procedures.
• Trained and supported team members.
• Delivered exceptional customer service in a fast-paced environment.
• Assisted with KPI monitoring and operational performance.
• Conducted stocktakes and inventory control.

Ensured compliance with workplace health and safety procedures

• Maintained the cleanliness and presentation of office buildings, amenities and shared workplace facilities.
• Cleaned offices, lunchrooms, kitchens, bathrooms and meeting rooms to a high standard.
• Vacuumed, mopped, dusted and sanitised work areas and high-touch surfaces.
• Restocked consumables including hand soap, paper towels, toilet paper and kitchen supplies.
• Collected and disposed of waste while maintaining a clean and organised workplace.
• Followed workplace health and safety procedures, including the safe use of cleaning chemicals and equipment.
• Reported maintenance issues and replenishment requirements promptly.
• Worked independently and efficiently to complete daily cleaning schedules within allocated timeframes.
• Demonstrated reliability, attention to detail and a strong commitment to maintaining safe, hygienic and professional facilities.
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• Managed the day-to-day operations of a busy retail store.
• Supervised, trained and supported team members.
• Managed staff rosters and daily workflow.
• Performed administration duties including reporting, record management and documentation.
• Conducted stocktakes, inventory control and ordering.
• Managed customer bookings and appointment systems.
• Monitored business performance and KPI targets.
• Resolved customer concerns professionally.
• Maintained high standards of hygiene, cleanliness and workplace safety.

• Educated clients on product usage and aftercare for optimal results.
• Maintained cleanliness and organization of treatment rooms and tools.
• Performed various beauty services, including waxing, facials, and makeup application.

• Delivered exceptional customer service, enhancing client satisfaction in a busy retail environment.
• Coordinated appointments and managed reception and administration tasks to ensure smooth operations.
• Handled cash and EFTPOS transactions accurately at the point of sale.
• Assisted with inventory control and stock ordering.
• Maintained high standards of hygiene, cleanliness and workplace presentation.
• Worked efficiently under pressure while contributing to team success.
• Provided tailored skincare and beauty treatment advice, addressing individual client needs.