Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Kritansha Sharma

Sydney,New South Wales

Summary

Dynamic and results-driven professional with a proven track record, enhancing sales through expert customer relationship management and strategic marketing and sales initiatives. Leveraged CRM software proficiency and exceptional interpersonal skills to exceed targets and foster brand loyalty. Adapted swiftly to market trends, achieving significant customer satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Sales Assistant

Glassons
Sydney, NSW
10.2023 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
    Fielded customer questions to share information about products, availability, and pricing.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Identified upselling opportunities, contributing to an increase in average transaction value.

Sales Consultant Representative

Premier Awards
Sydney, NSW
09.2023 - 06.2024
  • Collaborated with team members to achieve monthly and quarterly sales targets consistently.
  • Boosted company reputation through exceptional customer service, resulting in increased repeat business.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
  • Participated in weekly meetings with management to report on sales progress, discuss strategies for improvement, or highlight successes achieved during the period.
  • Conducted product demonstrations for potential clients, leading to increased product awareness and sales conversions.
  • Provided valuable feedback from customers to relevant departments within the organization for continuous product improvement efforts.
  • Assisted in the development of sales presentations, effectively communicating the value proposition to prospective clients.
  • Worked closely with marketing teams to align sales initiatives and promotional materials to maximize overall results.
  • Leveraged social media platforms to promote products and engage with potential customers, resulting in higher brand visibility online.
  • Streamlined internal processes by utilizing CRM software to track leads, manage client information, and monitor sales progress.
  • Developed a deep understanding of industry trends and competitor offerings to provide effective solutions for clients'' unique challenges.

Wholesale Intern

Halation Agency
Sydney, NSW
06.2023 - 08.2023
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
    Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Explored new technologies and approaches to streamline processes.
  • Assisted in development of new product feature, contributing to user-friendly experience.
  • Streamlined data entry processes, significantly reducing manual errors.
  • Gathered, organized and input information into digital database.
  • Enhanced team productivity by assisting with organization of project documentation.
  • Supported customer service improvements with detailed feedback analysis.
  • Boosted social media engagement through creative content creation.
    Evaluated customer needs and feedback to drive product and service improvements.

Visual Merchandiser

H&M (Hennes and Mauritz)
Sydney, NSW
05.2019 - 08.2023
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Monitored and replenished display inventory, and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Coordinated with the marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Increased customer traffic through effective window displays that showcased new products and promotions.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Evaluated store performance and made recommendations for changes to optimize sales.
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
  • Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
  • Implemented inventory control measures to reduce shrinkage rates, while maintaining attractive product displays.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
  • Conducted regular competitor analysis, staying informed of industry trends, and adjusting visual merchandising strategy as needed to maintain a competitive edge.
  • Developed innovative approaches to store layout to optimize customer flow and sales potential.
  • Improved customer satisfaction by providing personalized styling advice and product recommendations.
  • Partnered with marketing team to align in-store promotions with wider advertising campaigns, creating a cohesive brand experience.
    Increased sales through strategic placement of high-margin products at eye level and in high-traffic areas.
  • Conducted weekly analysis of sales data to adjust displays for maximizing product exposure and sales potential.
  • Implemented seasonal changes to displays ahead of peak shopping periods, capturing early interest, and boosting sales.
  • Investigated current trends and innovative techniques to create unique displays.
    Created visual displays to highlight new and featured products.

Education

Bachelors of Business - International Business

Western Sydney University
Sydney
06-2024

Skills

  • Competitor Analysis
  • CRM software proficiency
  • Customer Relationship Management
  • Sales strategy
  • Administrative Support
  • Brand Awareness
  • Marketing / Marketing Strategies, Research
  • Social Media Management
  • Sales Data Analysis
  • Lead prospecting
  • Persuasive Selling
  • Client Nurturing
  • Event Logistics
  • Data collection processes
  • Database Maintenance
  • Product Promotion
  • Effective Communication
  • Time Management
  • Attention to Detail
  • Analytical Thinking
  • Reliability
  • Adaptability and Flexibility
  • Team building
  • Interpersonal Skills

Technical Skills

  • Sales Force
  • Shopify
  • MS Office
  • Adobe
  • Canva

Timeline

Sales Assistant

Glassons
10.2023 - Current

Sales Consultant Representative

Premier Awards
09.2023 - 06.2024

Wholesale Intern

Halation Agency
06.2023 - 08.2023

Visual Merchandiser

H&M (Hennes and Mauritz)
05.2019 - 08.2023

Bachelors of Business - International Business

Western Sydney University

Similar Profiles

CREATE PROFILE
Kritansha Sharma