Krithika Nagarajan

1.Conduct in-depth analysis of business processes , identifying areas of improvement or enhancement. Translate business requirements into technical specifications and actionable plans

2. Lead project planning, scheduling, budgeting and execution , ensuring projects are completed on time, within budget and to the desired quality standard

3. Act as the primary liaison between IT teams, business units and external partners. Facilitate communication and ensure alignment of project objectives among all stakeholders

4. Provide technical oversight and guidance to project teams, leveraging technical expertise to address challenges optimize processes and implement best practices

5. Prepare comprehensive project documentation including project plans , status reports and final reports.

• Facilitate stakeholder workshops, collaborating with diverse team to understand document and visualize workflows, requirement and solutions
• Analyze current processes to identify inefficiencies and bottlenecks. Recommend and implement solutions that enhance productivity and streamline operations
• Exhibit proficiency in managing projects,utilizing agile methodologies and tracking system progress to ensure timely delivery of project milestones
• Work Closely with business partners to develop test criteria and perform thorough application testing to ensure quality and functional integrity
• Works with User Experience and Design teams to accurately translate business requirement into functional designs and user interface
• Identifies process improvements and articulate detailed business requirements for both functional and non functional capabilities
• Provide essential support to application development teams by documenting business processes and requirements
• Lead small to medium projects facilitating all aspects of project management including standup's, sprint planning retrospectives and quality assurance
• Apply best practices in risk management , issue tracking and change management ensuring project resilience and adaptability
• Performed gap analysis to identify areas of improvement and analyse key business aspect to drive results
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
• Conducted interviews with key business users to collect information on business processes and user requirements
• Improved business direction by prioritizing customers and implementing changes based on collected feedback

• Collaborated with stakeholders, clients, and delivery teams to understand and communicate document workflows, requirements, and solutions.
• Supported Product Owner with backlog management, grooming, estimation, and prioritization.
• Supported in API and UI/UX implementation, delivering reporting solutions.
• Conducted business process modeling for End-to-End services.
  Translated business needs into user stories with clear acceptance criteria.
• Provided day-to-day support for products and services with a user-focused approach.
• Facilitated requirements-gathering workshops with Subject Matter Experts.
• Worked closely with testers to ensure successful testing activities.
• Established strong relationships with internal and external stakeholders to support project delivery.
• Guided teams and refined Agile techniques throughout the journey and evolution of delivery cycles, establishing a documentation framework to support Agile methodology implementation with a Waterfall-centric delivery team
• Managed team performance by implementing measurable metrics to track the delivery of supporting requirement artifacts
• Recruited new members for the business analysis team to support division growth and create a strong and productive department, replacing underperforming staff

• Proficient in project scoping, aligning with industry requirements.
• Lead in requirement gathering, application design, and functional documentation
• Skillful in managing diverse business processes (Project management, quality assurance)
• Experienced in data modeling, ER diagram, and SQL.

• Proficient in requirement gathering and bridging gap between business and technical teams.
• Offer data-driven recommendations through Flow Charts, PowerPoint, and Excel reports.
• Develop frameworks and processes, including well-defined requirements, user stories, and documentation.
• Create process flow diagrams using tools like Microsoft Visio and Case Wise.
• Formulate project scope and objectives with Technical Lead and Product owner
• Act as liaison between business stakeholders and IT teams, ensuring clear communication and validation of requirements.
• Good understanding of data modeling, mapping, class diagrams, ER diagrams, and SQL.
• Develop policies and procedures for efficiency and improved customer service.
• Support use case development and integration of business requirements into development efforts.
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• Maintained relationships with business unit stakeholders to gather information, understand their interests, and manage expectations.
• Conducted data mapping, logical data modeling, and used SQL for data filtering.
• Coordinated with development and testing teams, identifying subject-matter experts and driving product backlog meetings.
• Generated user stories, performed Impact Analysis, and translated requirements using agile methods.
• Created flow diagrams and state chart diagrams using Microsoft Visio.
• Managed data projects for claims center reporting using SQL and Tableau.
• Participated in change control meetings, recommended actions, and managed dependencies and risks.
• Contributed to resource planning, task distribution, and cost in Sprint planning meetings.
• Attended daily stand-ups for task planning and monitoring with scrum team.
• Documented requirements following specification documents and used MS Visio for process modeling and mapping.
• Conducted SWOT and GAP Analysis for prioritizing functionality based on business needs.
• Prepared use case, activity flow, and workflow diagrams using MS Visio.
• Efficiently handled sign-off processes with stakeholders and resolved conflicts effectively.

• Provided HR expertise to diverse departments, guiding employee relations, disciplinary actions, investigations, and performance management.
• Managed relationships with managers, directors, and legal counsel to resolve complex issues.
• Investigated complaints, attended litigation, and addressed employee grievances effectively.
• Maintained and analyzed job descriptions for competitive compensation metrics and new positions.
• Collaborated with hiring managers to ensure competitive compensation packages.
• Aligned workforce staffing with organizational goals and strategies.
  Forged alliances to drive process improvements and strategic development.
• Applied critical thinking to ensure internal equity and attract high-performing talent.
• Reviewed and enhanced classification and compensation programs for competitiveness.
• Conducted exit interviews, monitored turnover, and developed retention programs.