KRITHIKA PRAKASH
Flinders,NSW
Summary
Results-driven IT Business Analyst with over 6 years of specialized experience in IT support and data analysis, complemented by a robust background in business systems management. Proficient in SAP and EDI systems, with a strong ability to identify and implement process improvements that enhance operational efficiency. Expertise includes collaborating with cross-functional teams to troubleshoot complex issues and deliver effective solutions, while providing technical support and training to ensure seamless integration between technical capabilities and business objectives. Committed to achieving high-quality outcomes that align with organizational goals and drive success.
Overview
9
9
years of professional experience
Work History
IT Business Analyst
PVH Brands Australia
10.2021 - Current
- Monitor and resolve interface message failures (IDOCs), coordinating re-processing where required.
- Manage SAP and EDI-related IT help desk requests, ensuring timely resolution.
- Reconcile inventory discrepancies between Manhattan Scale WMS and SAP ERP systems.
- Support month-end processes and data integrity reviews.
- Advise business users on master data setup and SAP transactional procedures.
- Develop and maintain system documentation and training guides.
- Collaborate with business teams to define requirements and propose efficient, best-practice solutions.
- Facilitate user acceptance testing (UAT) and oversee smooth change deployments.
- Conduct training and knowledge transfer sessions to enhance user capability post-deployment.
Customer Service Supervisor
PVH Brands Australia
02.2020 - 10.2021
- Oversaw replenishment and fashion indent order management, ensuring accurate system maintenance.
- Managed weekly order and data clean-up processes.
- Delivered superior customer service through efficient issue handling and resolution.
- Coordinated with warehouse and logistics teams to meet delivery targets.
- Supported the sales team with reporting, order tracking, and administrative functions.
- Promoted continuous improvement by identifying bottlenecks in customer service workflows.
EDI Order Processing Specialist / Customer Service
PVH Brands Australia
02.2019 - 02.2020
- Processed EDI and manual orders, ensuring timely and accurate fulfillment.
- Maintained SAP product information and managed order-related data integrity.
- Investigated and resolved SAP-related order issues, customer complaints, and rebate claims.
- Supported account management, returns, and invoicing processes.
- Built strong relationships with sales, warehouse, and IT teams to coordinate end-to-end order flow.
Data Analyst / Office Admin / IT Support
MJ Protective Services Pty Ltd
10.2016 - 06.2018
- Managed and optimized MS Access and SQL databases for operational oversight.
- Provided internal IT support and maintained data integrity across systems.
- Automated financial tracking with MYOB and streamlined reporting workflows.
- Trained users and improved system adoption through effective documentation and guidance.
IT Desktop Support
International Institute of Business and Information Technology (IIBIT)
07.2016 - 10.2016
- Installed and configured PC hardware/software and resolved network issues.
- Provided helpdesk support via Active Directory and antivirus management.
- Streamlined system readiness and user satisfaction through proactive maintenance.
Education
Master's - Business Research
Excelsia College
Sydney01.2022
Master of Information Technology - undefined
University of Technology
Sydney01.2015
Bachelor - Computer Science
Anna University
India01.2012
Skills
- SQL proficiency
- Proficient in SAP modules (SD, MM, PP, FI/CO)
- Interface Specialist-EDI Systems
- Helpdesk ticket management
- Data Analysis and Reporting
- Manhattan WMS
- Data Querying/Data Validation
- QlikView
- Quality monitoring and evaluation
- Technological proficiency
Timeline
IT Business Analyst
PVH Brands Australia
10.2021 - Current
Customer Service Supervisor
PVH Brands Australia
02.2020 - 10.2021
EDI Order Processing Specialist / Customer Service
PVH Brands Australia
02.2019 - 02.2020
Data Analyst / Office Admin / IT Support
MJ Protective Services Pty Ltd
10.2016 - 06.2018
IT Desktop Support
International Institute of Business and Information Technology (IIBIT)
07.2016 - 10.2016
Master of Information Technology - undefined
University of Technology
Bachelor - Computer Science
Anna University
Master's - Business Research
Excelsia College
CORE STRENGTHS
- Strong analytical, problem-solving, and communication skills.
- Strategic thinker with effective decision-making and leadership skills.
- Excellent multitasking and organizational capability.
- Adaptable, proactive, and passionate about continuous improvement.