Kriti Basnet
Perth,WA
Summary
Seasoned Sales Consultant with background in driving revenue growth. Strengths include ability to establish productive relationships, negotiate successfully and deliver outstanding customer service and excel in communication, negotiation,problem solving and relationship building, skills that are instrumental in achieving sales targets and fostering customer loyalty. Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Telstra
Cannington, WA
03.2024 - Current
- Analyzed customer needs and preferences to recommend appropriate products.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Participated in regular training sessions on new products, services, and industry trends.
- Recommended process improvements that could enhance sales performance.
- Maintained accurate records of all sales activities in the CRM system.
- Provided detailed product information to customers, including features, prices, and availability.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs and meeting KPIs based on NPS, SPS and sales.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Administrative Assistant
Roshana Care Group
Kellerberrin, WA
09.2021 - 03.2024
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Conducted facility tour for prospective residents and assisted in admission process.
- Assisted in scheduling and rostering of staffs and covering the leaves and absenteeism.
Customer Service Cashier
Ampol Australia
Perth, WA
09.2018 - 08.2021
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
Education
BBA - Business Administration
Bachelor in Business Administration
Nepal03-2018
Skills
- Time Management
- Sales Strategies
- Customer liaison
- Product and service knowledge
- Consultative Sales
- Customer Relationship Management
- Persuasive Communication
- Contract negotiation and closing tactics
- Scheduling
- Digital Archiving
- Appointment Scheduling
- Mail handling
- Calendar Management
- Filing
Languages
English
Professional
Hindi
Professional
Nepali
Native/ Bilingual
Timeline
Sales Consultant
Telstra
03.2024 - Current
Administrative Assistant
Roshana Care Group
09.2021 - 03.2024
Customer Service Cashier
Ampol Australia
09.2018 - 08.2021
BBA - Business Administration
Bachelor in Business Administration
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