Kritic Newah
Perth,WA
Summary
Versatile and dynamic professional with a proven track record in guest relations management and quality control, honed at Apollo Blake Solutions. Excelled in enhancing customer satisfaction and streamlining operations across various roles. Skilled in CRM software and effective communication, achieving significant improvements in service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Clerk (Laundry Dept.)
Firemount Textiles Limited
10.2022 - 01.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Managed inventory of linens and uniforms, ensuring accurate records and efficient scheduling of pickups.
- Collaborated with various departments to streamline operations and enhance service delivery.
Waiter and Bar Helper
Heritage Resorts
07.2022 - 09.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided prompt and friendly service to guests in a high-paced environment, ensuring guest satisfaction.
- Improved English-speaking skills through regular interactions with international guests.
Customer Care Agent
Apollo Blake Solutions
06.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Diploma - Nursing
North Metropolitan TAFE
Perth, WA12-2025
Certificate IV - Nursing
North Metropolitan TAFE
Perth, WA06-2024
A-Level -
Sookdeo Bissoondoyal State College
Mauritius11-2019
O-Level -
Sookdeo Bissoondoyal State College
Mauritius10-2017
Skills
- Cash Management
- Records retrieval
- Quality Control
- Bookkeeping
- Guest Relations Management
- Hospitality and accommodation
- Call center experience
- CRM Software
- Live chat support
- Email management
- Database Research
- Product Education
Languages
English
Full Professional
French
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Clerk (Laundry Dept.)
Firemount Textiles Limited
10.2022 - 01.2024
Waiter and Bar Helper
Heritage Resorts
07.2022 - 09.2022
Customer Care Agent
Apollo Blake Solutions
06.2020 - 04.2021
Diploma - Nursing
North Metropolitan TAFE
Certificate IV - Nursing
North Metropolitan TAFE
A-Level -
Sookdeo Bissoondoyal State College
O-Level -
Sookdeo Bissoondoyal State College
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