Kritika Aneja
Hobart,Australia
Summary
Diligent professional, bringing top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER AND OPERATION SUPPORT OFFICER
SOUTHERN WASTE SOLUTIONS
Hobart, Australia
02.2023 - Current
- Keep accurate and organized records of waste collection, disposal, recycling, and transfer activities, including customer details, waste types, and volumes
- Processing and following up on regulated contaminated waste applications, liaising with customers, consultants, government authorities and relevant stakeholders
- Assist with weighbridge operations, including processing electronic payments
- Accurately weigh vehicles entering and leaving a site to ensure that they comply with legal weight limits and safety regulations
- Keep accurate and up-to-date records of all weigh ins, including vehicle details, dates, and times
- These records may be used for compliance, invoicing and finance purposes
- Provide clear instructions to drivers regarding the weighing process, direct them to the correct weighbridge, and resolve any issues or discrepancies that arise during the process
- Coordination and filing of incoming and outgoing correspondence and other documentation
- Assist in developing and maintaining administrative operations manuals
- Monitor and track waste disposal activities to ensure compliance with environmental laws and regulations
- Prepare reports for internal use, regulatory authorities, or stakeholders
- Assisting the finance team with accounts payable and accounts receivable data entry during busy periods
- Keep accurate and organized records of waste collection, disposal, recycling, and transfer activities, including customer details, waste types, and volumes
- Assist in the hiring process by coordinating interviews, collecting necessary documentation, and processing new hire paperwork
OPERATION SUPPORT OFFICER
RTC Group
Hobart, Australia
08.2022 - 02.2023
- Provide a client focused telephone and general reception service to the operations and communicate information in a timely manner to relevant persons, escalate customer complaints as appropriate
- Establish and maintain computerized databases to ensure systems are up to date
- Liaise with tenants in a professional manner and resolve issues as they arise
- Maintain regular communication with supervision staff and sub-contractors to ensure projects/orders are completed in a timely manner
- Establish project commercial registers, including delay, EOT, variation and progress claims
- Maintain and update registers throughout project/order lifetime
- Enter all work orders and verify work orders have been closed out and invoiced sufficiently in accordance with the contract
- Support the team to prepare and send weekly and/or monthly reporting to client
- Review and assess subcontractor monthly reports, claims and outstanding issues
- Report promptly any sub-contractor whose performance/compliance to the contract is substandard
- Escalate any issues affecting performance of the contract
- Assist with gathering information for tenders, meetings and general operation of the business
CUSTOMER SERVICE SPECIALIST
Telstra
Hobart, Australia
04.2022 - 08.2022
- Handle queues in relation to order management, NBN and suspicious activity investigation
- Monitor & manage customer incidents & service requests
- Resolve incidents & fulfill service request
- Actively manage customer queries via phone & email communication to ensure SLAs are met
- Identify red flags or suspicious activity on a customer's account, investigate, assess and report on fraud matters
- Provide fraud support to the escalation team after initial investigation
- Provide fraud team with detailed report of a suspicious matter
- Manage and assist with escalations and service improvements
- Assist the Service Desk Team Manager with various requests/escalations
- Contribute to knowledge management, customer satisfaction & service improvement
- Collect & interpret complex information
- Maintaining customer's account privacy and security
COMPLAINTS ADMINISTRATION OFFICER
Electoral Commission, South
Adelaide, Australia
01.2022 - 04.2022
- Acknowledging all complaints within 2 business days of receipt
- Records management associated with complaints
- Monitoring content of records to ensure validity
- Updating and monitoring complaint status
- Drafting correspondence to various parties
- Provide support to the Project Manager including in times of absence or as required
INBOUND SALES - SUBJECT MATTER EXPERT
TSA Group
Adelaide, Australia
03.2021 - 01.2022
- Monitoring call traffic and adherence to schedule
- Assisting team leaders with ad-hoc activities
- Coaching and development contact to improve performance
- Sending out performance updates and team statistics
- Effectively handle escalated calls and investigate complex customer
- Assist team leaders with training process relating risk analysis
- Assist team member at the time of a fraudulent activity is identified on a customer's account
- Assist team members skill to determine customer preferences and financial limits
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction
ADMINISTRATION OFFICER
Craigieburn Animal Hospital
Craigieburn, Australia
07.2020 - 03.2021
- Managing the facilities and front desk
- Set appointments and managed meeting schedule
- Generated and sent customer invoices, submitted payments and updates accounts
- Developed and strengthened client relationships by delivering knowledgeable support
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits
BOOKKEEPING AND ADMIN
Grandeur Homes
Epping, Australia
12.2019 - 06.2020
- Balancing and maintaining accurate ledgers
- Matching purchase orders with invoices
- Coordinating bank deposits and report financial results on a regular basis to management
- Monitoring office expenses and tally and enter cash receipts
- Paying vendor invoices and track bank account balances
- Developing monthly financial statements, including cash flow, profit and loss statements and balance sheets
- Establish and maintain computerized databases to ensure systems are up to date
- Liaise with tenants in a professional manner and resolve issues as they arise
Education
Masters - professional accounting and business Administration
Holmes Institute
Melbourne, Australia12.2019
Bachelor - Journalism and Mass Communication
Maharaja Agrasen
New Delhi, India07.2016
Skills
- XERO
- MYOB
- SOS
- Salesforce
- CAT
- Console
- Siebel
- Self-motivated
- Hardworking
- Goal-Oriented Professional
- Communication
- Interpersonal skills
- Analytical skills
- Problem-solving skills
- Quick learning
- Analytical Decision Making
- Scheduling and planning
- Compliance monitoring
- Operations coordination
- Experience in leadership
- Fleet management
- Materials estimation
- Improvement plans
- Planning and coordination
- Quantitative skills
- Scheduling expertise
- Risk mitigation
- Project management
- Operational efficiency
Certification
Professional Year, Not Provided, Melbourne, Australia, 10/01/19, 08/01/20, Australian Business Culture and Environment, Professional Workplace Writing, Australian Workplace Skills and Professional Business Communication
References
Upon Request
Languages
- English, Proficient (C2)
- Hindi, Proficient (C2)
- French, Beginner (A1)
Timeline
CUSTOMER AND OPERATION SUPPORT OFFICER
SOUTHERN WASTE SOLUTIONS
02.2023 - Current
OPERATION SUPPORT OFFICER
RTC Group
08.2022 - 02.2023
CUSTOMER SERVICE SPECIALIST
Telstra
04.2022 - 08.2022
COMPLAINTS ADMINISTRATION OFFICER
Electoral Commission, South
01.2022 - 04.2022
INBOUND SALES - SUBJECT MATTER EXPERT
TSA Group
03.2021 - 01.2022
ADMINISTRATION OFFICER
Craigieburn Animal Hospital
07.2020 - 03.2021
BOOKKEEPING AND ADMIN
Grandeur Homes
12.2019 - 06.2020
Masters - professional accounting and business Administration
Holmes Institute
Bachelor - Journalism and Mass Communication
Maharaja Agrasen
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