Kritika Bajracharya
Lidcombe
Summary
Developed skills in fast-paced customer service environment, focusing on effective communication and problem-solving. Able to manage multiple tasks and prioritize customer needs efficiently. Skilled in cash handling, order accuracy, and product presentation. Seeking to transition into new field where these transferable skills can drive positive outcomes.
Pursuing part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
year of professional experience
Work History
Counter Staff Member
David's Fresh
11.2024 - Current
- Assisted in inventory management for optimal product availability and minimized waste.
- Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
- Rotated stock regularly for freshness, preventing spoilage or waste due to expired products.
- Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
- Accurately handled cash transactions and maintained balanced cash drawer at the end of each shift.
Crew Member
McDonald's
09.2023 - Current
- Worked front counter
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Retail Worker
Australia Post
11.2024 - 01.2025
- Addressed customer inquiries regarding parcel status with professionalism and accuracy, maintaining excellent customer satisfaction rates.
- Utilized barcode scanners for accurate tracking and updating of parcel information in the database.
- Ensured timely deliveries by swiftly and accurately sorting parcels according to PO box numbers, and customer name.
- Reduced misplaced packages by meticulously checking labels and destinations.
- Assisted customers with bill payments, money deposit/ withdrawal and sending/ receiving money
Room Attendant
Meriton Suites
01.2024 - 03.2024
- Created welcoming atmosphere with attention to detail in room presentation.
- Ensured guest satisfaction by addressing requests and resolving concerns promptly.
- Utilized time management skills to prioritize tasks and meet guest expectations.
- Organized cleaning supplies and tools to streamline daily operations.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Bachelor of Computer Science -
University of Wollongong
Wollongong, NSW09-2026
Skills
- Customer service
- Cash handling expertise
- Stock replenishment
- Product presentation
- Effective communication
- Workplace safety
- Product knowledge
- Sanitization protocols
- Order entry
- Cleaning and organization
- Collaboration and teamwork
- Stock rotation
- Food and beverage service
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Limited Working
Timeline
Counter Staff Member
David's Fresh
11.2024 - Current
Retail Worker
Australia Post
11.2024 - 01.2025
Room Attendant
Meriton Suites
01.2024 - 03.2024
Crew Member
McDonald's
09.2023 - Current
Bachelor of Computer Science -
University of Wollongong
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