KRITIKA GUPTA
Melbourne,Australia
Summary
Energetically driven and detail-oriented individual with strong ethics, excelled at CUSTOMER SERVICE, mastering CRM and up-selling techniques. Known for punctuality and a quick learning ability, I significantly enhanced customer satisfaction through effective problem-solving and quality assurance, prioritizing tasks for optimal service delivery. Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SUPERMARKET
03.2023 - 08.2024
- Resolved product and service-related challenges with colleagues
- Prioritized and organized tasks to efficiently accomplish service goals
- Updated and maintained databases with current information
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Customer Service Cashier
DOMINOS
07.2022 - 01.2023
- Updated system with order specifics and customer details, preferences, and billing information
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided exceptional customer service to ensure customer satisfaction
- Conferred with customers by telephone or in person to provide information about products or services and take orders
Education
MASTERS IN DATA ANALYTICS
RMIT University
Melbourne, VICSkills
- Punctual
- Quick learner
- Attention to detail
- Up-selling techniques
- Multitasking and organization
- Customer assistance
Availability
Available to work on Monday to Sunday including evenings and public holidays.
Immediate availability to start work.
Timeline
Customer Service Representative
SUPERMARKET
03.2023 - 08.2024
Customer Service Cashier
DOMINOS
07.2022 - 01.2023
MASTERS IN DATA ANALYTICS
RMIT University
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