Summary
Overview
Work History
Education
Skills
References
Timeline
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Kritika Nandni

Kritika Nandni

West Mackay,Qld

Summary

I am an experienced manager in the retail sector who enjoys helping customers understand the benefits of the products and services they are looking for. I am a target-oriented individual who loves the challenge of ensuring every customer gets what they are looking for. As a people person, I find it easy to assist customers and derive genuine enjoyment from my job. After years working in the industry, I feel that I am ready to take the next step forward by handling more responsibility.

Overview

16
16
years of professional experience

Work History

Manager

Burger King
01.2017 - 01.2024
  • In this role, I worked as part of a shop floor team and reported directly to the store's manager
  • Duties included: Reporting to the manager daily, cleaning and tidying the store and ensuring stock rotation was carried out for the following day, processing customer transactions, welcoming staff and providing them with advice on the store's products and services, reminding customers about the store's promotions, making sure that the shop floor was always in pristine condition with displays perfectly maintained, ensuring the store's counter was always manned.

Checkout Cashier

Four Square
01.2016 - 01.2017

Spa Therapist/Spa Coordinator

Outrigger On the Lagoon
01.2014 - 01.2015
  • Performed Swedish massage, aroma therapy, and foot reflexology, performed facials, manicure/pedicure, eyebrow & lash tinting, waxing & body scrubs & wraps, provided massage services to the clients by using appropriate, safe, and effective techniques, explained the applied techniques and procedures that suit the client needs and preferences, developed and implemented therapeutic strategies to cure soft tissue related injuries, assisted in and performed various demonstrations related to spa therapy processes, assisted spa manager in the operations and managing staff on their daily tasks.

Spa Therapist

Shangri-La Fijian Resort Fiji
01.2013 - 01.2014
  • Performed thermal massage, aroma therapy and pregnancy massage, performed facials, body scrubs & wraps, explained the applied techniques and procedures that suit the client needs and preferences, developed and implemented therapeutic strategies to cure soft tissue related injuries, assisted in and performed various demonstrations related to spa therapy processes.

Sales Assistant

Prouds Fiji
01.2008 - 01.2013
  • Served consumers and provided them with recommendations about any products and services they are interested in, handled cash and card transactions, counted the day's takings and depositing the proceeds into the safe, ensured the store is ready for new promotions, handled credit notes and returns, provided customers with advice on the right products for them, dealt with customer complaints and escalating the issue to management level if necessary, assisted with in-store merchandising, took in deliveries and filling out stock orders, supervised a team of staff when the manager was not available, ensured the store's monthly targets are met.

Education

Cuvu College

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

References

Christine Sabrine, 0210737849, Restaurant General Manager Burger King

Timeline

Manager

Burger King
01.2017 - 01.2024

Checkout Cashier

Four Square
01.2016 - 01.2017

Spa Therapist/Spa Coordinator

Outrigger On the Lagoon
01.2014 - 01.2015

Spa Therapist

Shangri-La Fijian Resort Fiji
01.2013 - 01.2014

Sales Assistant

Prouds Fiji
01.2008 - 01.2013

Cuvu College

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Kritika Nandni