Kritika
canberra,ACT
Summary
Dynamic professional with extensive experience in retail and customer service. Proven ability to deliver high-quality language instruction while ensuring exceptional customer experiences. Strong skills in communication, problem-solving, and enhancing interactions with customers and students.
Overview
1
1
Certification
Work History
Customer Service Representative
Foodworks
canberra, ACT
10.2025 - Current
- Assisted customers with product inquiries and order placements.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations.
- Educated customers on promotions and loyalty programs available.
- Handled returns and exchanges according to company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Associate
Arpelle
Canberra, ACT
09.2025 - 11.2025
- Assisted customers with product inquiries and service requests.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of current sales promotions and new product releases.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Skills
- Cash handling
- Transaction processing
- Point-of-sale operation
- Inventory management
- Sales reconciliation
- Customer relationship management
- Sales support
- Retail marketing
- Detail-oriented
Certification
Responsible service of alcohal(RSA)
Timeline
Customer Service Representative
Foodworks
10.2025 - Current
Customer Service Associate
Arpelle
09.2025 - 11.2025