Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krity Rana

Brisbane,Australia

Summary

Results-driven professional equipped with extensive experience in high-level practice. Known for optimizing processes and crafting solutions that improve performance. Valued for collaborative approach and unwavering commitment to team success, adaptability, and key competencies in strategic planning and problem-solving.

Overview

7
7
years of professional experience

Work History

Senior Practitioner

DVConnect Women’s Line
11.2024 - Current
  • Provide leadership support to Team Leaders by overseeing staff workflow, assisting with operational decisions, and ensuring equitable allocation of intake and placement tasks.
  • Act as a key point of escalation for Crisis Intervention Counsellors, guiding them through complex and high-risk cases, reviewing case plans, and ensuring decisions align with best practice and service policy.
  • Deliver staff support through reflective conversations, constructive feedback, and on-shift coaching to build capability and confidence in handling challenging client presentations.
  • Maintain quality and compliance by reviewing case documentation, identifying procedural gaps, requesting for HRT reviews and welfare checks, and ensuring service delivery meets DVConnect’s standards.
  • Lead service improvement initiatives by developing resource pathways, refining referral processes, and implementing workflow efficiencies.
  • Actively engage with external stakeholders — including shelters, police, and DFV specialist services — to strengthen partnerships and improve service accessibility.
  • Support conflict resolution within the team, facilitating professional and respectful communication to maintain a positive working environment.
  • Actively take triage calls and manage overflow placement tasks while consulting with counsellors to assist in informed, timely decision-making for clients.
  • Provide operational coverage in the absence of a Team Leader to ensure service continuity and decision-making support.

Crisis Intervention Counsellor

DVConnect Women’s Line
01.2024 - 11.2024
  • Conducted comprehensive risk assessments and safety planning, including emergency accommodation coordination.
  • Implement Highly developed telephone counselling and risk assessment skills whilst providing psychoeducation, safety planning and exploring appropriate services of support.
  • Managed high-volume crisis calls from victim-survivors of DFV, providing immediate support and risk-informed interventions.
  • Worked collaboratively with police, housing, and health services to ensure appropriate referrals and wraparound supports.
  • Lead placement advocacy efforts to secure shelter accommodation for victim-survivors, negotiating extended stays or alternative arrangements when crisis beds are unavailable.
  • Work both independently and collaboratively as a member of a team to meet organisational objectives.
  • Provided informal mentoring and debriefing to colleagues, enhancing team knowledge and confidence.
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.

Counsellor Support Worker

DVConnect Women’s Line
11.2023 - 01.2024
  • Supported the Women’s Line service in delivering crisis intervention and DFV support to Queensland women by answering calls with compassion and addressing immediate safety needs.
  • Triaged incoming calls, assessed urgency, and allocated tasks to Crisis Intervention Counsellors or took client-related actions directly.
  • Arranged emergency accommodation and coordinated travel for clients escaping violence, ensuring safety and wellbeing throughout the process.
  • Assisted in prompt referral pathway procedures, to assist Counsellors in liaising clients with the available shelter.
  • Contributed to the quality and safety of service delivery by maintaining concise, accurate, and timely database entries.
  • Monitored motel alerts intervening within scope of the role to help clients reach a safe location, and promptly providing feedback to counsellors to support timely follow-up actions.
  • Ensured cultural safety when working with clients from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, by applying empathy, respect, and awareness in all interactions.
  • Applied excellent interpersonal and conflict resolution skills in a fast-paced environment, remaining calm and professional in sensitive situations.

Key Therapist

Everyday Independence, Brisbane
05.2023 - 10.2023
  • Delivered early intervention therapy services to children with disabilities, using a family-centred approach to promote engagement and skill development.
  • Applied the Key Worker model to provide consistency across practitioners and services, leading to better long-term outcomes for children and families.
  • Built strong, trusting relationships with children and families, enabling smoother transitions and increased goal achievement — particularly for children who find change challenging.
  • Provided tailored therapy based on each child’s unique needs and interests, enhancing participation and promoting progress.
  • Streamlined NDIS service delivery by coordinating therapy services, scheduling, and communication, ensuring families experienced a clear and simplified process.
  • Acted as a family advocate, equipping parents with the confidence and tools to represent their child’s best interests and make informed decisions.
  • Supported empowered intervention by equipping families with therapeutic strategies they could embed into everyday routines, fostering independence and skill retention.
  • Conducted therapy in homes, schools, and community settings, ensuring interventions were relevant to the child’s real-world environments.
  • Maintained accurate NDIS reporting, progress documentation, and collaborative communication with the broader therapy team.

Youth Mentor (Casual)

Life Without Barriers
01.2021 - 05.2023
  • Worked as a Youth worker for a year before transitioning into Youth Mentor.
  • Complete case notes, administration tasks and daily activity plans
  • Encourage independent living skills including but not limited to, cooking, meal planning, budgeting, shopping, and cleaning Demonstrated ability to openly engage and build trust with young people from diverse backgrounds.
  • Assisted young people with life skills, independent living arrangements, and community participation.
  • Provided positive role modelling and support for recreation, self-care, and behavioural development fro Young people under Guardianship with Disabilities.
  • Supervised Youth mentors and facilitated workshops and role modelling to assist Youth workers with utilising their practices in supporting young people with disabilities under the Guardianship.

Case Worker, Foster Care

Anglicare SA, Adelaide
07.2020 - 05.2023
  • Supported foster carers and families of children under Guardianship through risk assessments, cultural safety evaluations, and carer agreements.
  • Assisted carers in navigating parenting challenges, assessing credibility, and meeting children’s developmental and safety needs.
  • Assessed carers for annual reviews in conversation, reflection and observation with the carers, whilst conducting fortnight visits and facilitating monthly multi-agency meetings.
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Ensured culturally responsive care for Aboriginal and CALD children and young people.
  • Take directives and work within set timeframes  Ability to demonstrate a high level of resilience

Case Manger

Western Child Family Assessment and Referral Network, Relationships Australia, Adelaide
01.2020 - 07.2020
  • Built an intensive, supportive, and safe network for families with unborn children up to two years old under Child Protection Notification.
  • Worked extensively with First Nations families, ensuring culturally safe practice and connecting them with targeted supports.
  • Facilitated DOORS assessments, case formulation, and coordinated service referrals to address safety and developmental needs.
  • Provided resources to strengthen parenting capacity, maintain cultural identity, and address complex social challenges.
  • Undertook and facilitated family meetings aimed at supporting reunification, maintaining family connections, and preserving kinship care arrangements wherever possible.
  • Applied the CARE model and restorative approaches to enhance engagement and build trust.

Outreach Support Worker (Part Time)

Baptist Care, Adelaide
01.2019 - 05.2020
  • Delivered outreach support to individuals and families experiencing or at risk of homelessness, meeting clients in the community, crisis accommodation, and on the street.
  • Provided immediate assistance with basic needs including food, clothing, hygiene products, and access to emergency financial aid.
  • Conducted needs assessments, developed case plans, and facilitated referrals to housing providers, health services, and social supports.
  • Advocated for clients to access crisis accommodation, transitional housing, and wraparound services, ensuring pathways to long-term stability.
  • Built trust with clients through consistent engagement, cultural sensitivity, and a non-judgmental approach.
  • Assisted clients with practical needs such as securing identification, applying for income support, and connecting with mental health and addiction recovery services.
  • Collaborated with housing authorities, police, and community organisations to coordinate multi-agency responses.
  • Maintained accurate and timely records of client interactions, progress, and outcomes in line with service policies and funding requirements.

Placement Hospital Social Worker

SA Health
01.2019 - 07.2019
  • Collaborated with a multidisciplinary team to ensure comprehensive care for patients with complex needs.
  • Provided counselling and support to patients and families navigating healthcare systems.
  • Contributed to quality improvement initiatives within the social work department by participating in training workshops.
  • Developed trusting relationships with local service providers, streamlining the referral process and ensuring continuity of care for patients.

Education

Master of Social Work -

Flinders University
01.2020

Bachelor of Social Science - undefined

Viswa Bharati
01.2015

Skills

  • Outreach and Community Support
  • Strong Organisational Skills and Operational Efficiency
  • Crisis Intervention
  • Therapeutic Support and Early Intervention,
  • Strong Communication and Interpersonal Skills
  • Active Listening and emotional intelligence
  • Cultural Competence
  • Stakeholder Engagement
  • Documentation and Compliance

Timeline

Senior Practitioner

DVConnect Women’s Line
11.2024 - Current

Crisis Intervention Counsellor

DVConnect Women’s Line
01.2024 - 11.2024

Counsellor Support Worker

DVConnect Women’s Line
11.2023 - 01.2024

Key Therapist

Everyday Independence, Brisbane
05.2023 - 10.2023

Youth Mentor (Casual)

Life Without Barriers
01.2021 - 05.2023

Case Worker, Foster Care

Anglicare SA, Adelaide
07.2020 - 05.2023

Case Manger

Western Child Family Assessment and Referral Network, Relationships Australia, Adelaide
01.2020 - 07.2020

Outreach Support Worker (Part Time)

Baptist Care, Adelaide
01.2019 - 05.2020

Placement Hospital Social Worker

SA Health
01.2019 - 07.2019

Bachelor of Social Science - undefined

Viswa Bharati

Master of Social Work -

Flinders University

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Krity Rana