Kriyal Deo
South Morang,VIC
Summary
Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over 5 years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Director of Services
Teamkids
07.2023 - Current
- Drove financial performance through productivity analysis, contract terms and resource planning.
- Built and sustained trusting client relationships.
- Took entrepreneurial approach to enable technical expertise of customer services organization.
- Hired, developed, motivated and retained top talent.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Implemented strategies to enable team members to provide quality services to clients.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Evaluated employee performance in quarterly and annual reviews.
- Ordered materials, supplies or equipment for special projects.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Centre Manager
Shichida Australia
04.2021 - Current
- Managing team of 20 staffs and 700 plus customers across Chadstone and Highpoint.
- Developed policies and procedures for effective management.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Program Lead
Shichida Australia, Chadstone
04.2019 - 12.2020
- Responsible for delivering safe class following child safety Act
- Preparing lessons according to lesson plan for each different class daily according to child's age
- Leading 50-minute class four times day varied in age ranging from 6 months to 9 years.
- Covering Literacy, Numeracy, Imagination play and critical thinking
- Ensuring all lesson plans are up to date and amend any changes
- Ensuring all administrative work has been completed according to company's policy and procedural method
- Assisting with safety investigations and reporting as directed
- Conduct incident reporting, Safety Observations and Critical Task reviews
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Mentored and led new employees to enhance their knowledge on program production.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships
Volunteer
La Trobe University, Melbourne Campus
03.2017 - 11.2018
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Education
Bachelor's - Health Sciences
La Trobe University
Melbourne, VICBachelor's - Arts
La Trobe University
Melbourne, VICBusiness Management
Australian College of Higher Studies
Sydney, NSW04-2023
Graduate Certificate - SPEECH THERAPY
CENTRE OF EXCELLENCE
ONLINE01.2018
Skills
- Staff Schedule
- Smooth centre operation
- Coaching and mentoring
- Business administration
- Microsoft 365
- Successfully negotiated client policy
- Generated reviewed incident reports
- Corrective action plans
- Conducted routine facility inspections
- Project manager supervision
- Managerial finance
- Manager support
- Managerial experience
- Time Management
- Decision Making
- Conflict Resolution
- Client Retention Strategies
- Service Delivery Optimization
- Staff Training and Development
- Performance Metrics Analysis
Timeline
Director of Services
Teamkids
07.2023 - Current
Centre Manager
Shichida Australia
04.2021 - Current
Program Lead
Shichida Australia, Chadstone
04.2019 - 12.2020
Volunteer
La Trobe University, Melbourne Campus
03.2017 - 11.2018
Bachelor's - Health Sciences
La Trobe University
Bachelor's - Arts
La Trobe University
Business Management
Australian College of Higher Studies
Graduate Certificate - SPEECH THERAPY
CENTRE OF EXCELLENCE
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