Krizchelle Borondia
Nakara
Summary
Professional with solid experience in healthcare administration, prepared to excel in supporting clinical operations and patient care. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing patient records, scheduling, communication, and multitasking. Known for reliability, problem-solving, and proactive approach to tasks.
Overview
9
9
years of professional experience
Work History
Clinical Administrative Officer
Department of Health, Centre for Disease Control
03.2025 - Current
- Provide high-level administrative support for TB/Leprosy unit, ensuring patient appointments, bookings, and waitlists are managed effectively
- Handle frontline reception duties, including managing patient presentations, phone inquiries, and directing visitors to the appropriate staff
- Coordinate patient bookings for consultations with medical and nursing teams, ensuring timely and appropriate care
- Administer patient information in Acacia and CCIS systems, ensuring accuracy and compliance with relevant legislative requirements (Information Act 2002 NT)
- Generate clinic schedules, appointment reminders, and other required documentation in a timely manner
- Manage the dispatch of clinic letters on CWS and maintain accurate records of patient communications and interactions
- Coordinate staff travel arrangements and manage minor purchases and invoices via NTG Pay
- Provide backup for other administrative roles in the CDC
- Promote service quality standards and ensure adherence to work health and safety policies
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Receptionist/Administration Officer
Department of Health, Centre for Disease Control
01.2021 - 02.2025
- Providing a high level customer focused telephone and over-the-counter reception service by making and managing client appointments in consultation with the Clinic Manager
- Maintaining the Clinic 34 client database records using the Sexual Health Information Program (SHIP)
- Managing the client filing system including filing pathology results and medical reports in consultation with the Clinic Manager
- Managing the ordering & maintenance of supplies, stationary & print resources
- Following defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces
- Demonstrating commitment to quality client services including maintaining confidentiality, high level interpersonal communication skills
- Demonstrating coordination skills with the ability to work independently and use initiative in order to prioritise and meet deadlines
- Demonstrating computer literacy and experience in the use applications including word processing, excel databases, Microsoft outlook etc.
- Ability to work cooperatively and flexibly within a team environment and ability to interact effectively with people from diverse cultures
- Answering telephone calls to offer clinic information and direct calls to staff
- Scheduling client's appointments in respective doctors and nurses’ calendars and followed up with reminder phone calls or SMS
- Organizing and maintaining client's chart filing system to promote quick data finding for staff
- Organizing staff meetings and taking minutes
- Preparing and processing client's referrals and transfer requests
- Organizing paperwork such as charts and lab reports for clinic and patient needs
- Using computer programs and registration systems (SHIP) to schedule clients for routine and complex appointments
- Performing various administrative tasks by filing, copying and faxing documents
- Placing new supply orders, managing inventory, and restocking clerical spaces
- Filing laboratory results to correct clinical staff members
- De-escalating clients with challenging behaviour
- Managing generic emails
- Needle & Syringe Program ordering
- Archiving files
- Arranging or booking staff travel
A/Senior Admin and Corporate Support Officer
Centre for Disease Control
01.2024 - 02.2024
- Provided executive administrative support in Public Health Centre for Disease Control and Environmental Health teams including internal and external document preparation, coordination of schedules while maintaining strict confidentiality
- Arranged travel and accommodation bookings for the Public Health Centre for Disease Control staff as required
- Organised, planned, coordinated staff meetings for Public Health Centre for Disease Control
- Developed and maintained appropriate procedures and systems to ensure the efficient day-to-day administrative operation of the Centre for Disease Control office
- Followed defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces
- Managing and responding to CDC generic email in a professional and timely manner
Owner/Manager
Centrepoint Food and Fuel
07.2016 - 01.2020
- Managed payroll, daily deposits, and cost controls
- Set employee schedules, delegated work, and monitored food quality and service performance
- Recruited, hired, and trained talented staff to fill vacancies
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Verified prepared food met standards for quality and quantity before serving to customers
Education
Medical Reception and Terminology -
Medical Administration Training
Online12.2021
Electronics Technology -
Rizal Technological UNIVERSITY
Philippines12.2007
Computer Engineering Technology -
Technological University of The PHILIPPINES
Philippines12.2006
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Travel arrangements
- Professional communication
- Appointment scheduling
- Confidential document control
- Prioritization
Further Training
- Online Departmental Orientation Program 2020-2021 Modules 1-10
- Foundational Cross Cultural Story: Working in the NT Public Sector 2021
- NT Health (Hospital) Emergency Management & Fire Safety Online Course
- NT Health (Non-Hospital) Emergency Management and Fire Safety Online Course
- P3 Health Services Aggression Minimisation Online Training 2021
- Introduction to Procurement
- Introduction to Procurement Planning
- Introduction to Sourcing
- Performing Manual Tasks Safely
- Introduction to ICAC and Mandatory Reporting
- Manual Handling Healthcare Introduction
- Maybo Aggression Management Training Online
- Merit Selection 2021
- Top End Health Online Staff Additional Orientation Modules
- Aggression Minimisation
- RDH Emergency Management and Fire Safety Course 2021
- Content Manager (TRM) Introduction V2.0
- Primary Care Information System (PCIS) Recommended Training-Administrative Staff
- NT Needle and Syringe Program Orientation
- ACIS Administrative Staff Online
- NTG Pay Introduction
- NTG Pay Invoicing
- NTG Pay Purchase Forms
Software Competency
- Acacia
- Sexual Health Information Program (SHIP)
- Electronic Invoice Management System (EIMS)
- TRIPS
- TRIM
- EPass
- MyHR
- MyLearning
- IT Service Catalogue
- Vehicle Booking System
- RiskMan
- Content Manager
- Primary Care Information System (PCIS)
- CareSys
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Powerpoint
- Microsoft Outlook
- Microsoft Teams
- MYOB
- NTG Pay
- Staff Travel
- CTM Portal
Timeline
Clinical Administrative Officer
Department of Health, Centre for Disease Control
03.2025 - Current
A/Senior Admin and Corporate Support Officer
Centre for Disease Control
01.2024 - 02.2024
Receptionist/Administration Officer
Department of Health, Centre for Disease Control
01.2021 - 02.2025
Owner/Manager
Centrepoint Food and Fuel
07.2016 - 01.2020
Medical Reception and Terminology -
Medical Administration Training
Electronics Technology -
Rizal Technological UNIVERSITY
Computer Engineering Technology -
Technological University of The PHILIPPINES
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