KRIZZIA MAE ENERO
Melbourne,VIC
Summary
Dynamic professional with a proven track record at DHL, excelling in customer engagement and problem-solving. Mastered data entry and time management, significantly enhancing operational efficiency. Recognized for exceptional service and adept at multitasking in fast-paced environments. Committed to continuous improvement and achieving goals, leveraging e-commerce knowledge and interpersonal skills for peak performance. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Team Member
DHL
Melbourne, VIC
11.2024 - Current
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customs Brokerage Representative
ONEWOLRD ALLIANCE LOGISTICS CORPORATION
Manila, PHILIPPINES
09.2022 - 09.2023
- Recognized by management for providing exceptional customer service.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Maintained up-to-date knowledge of international trade regulations and procedures.
- Attended training sessions to stay current on industry trends and updates.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Researched and identified applicable tariffs, taxes, duties, and fees associated with importation.
- Ensured accuracy of all declarations made on behalf of clients.
- Responded promptly to inquiries from internal staff regarding import and export processes.
- Coordinated with shippers, carriers, warehouse personnel, customers, and other stakeholders to ensure timely delivery of cargo.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
GRADUATE DIPLOMA - Business Management
DANFORD COLLEGE
Melbourne, VIC10-2025
Graduate Certificate - Strategic Management
DANFORD COLLEGE
Melbourne, VIC09-2024
Bachelor of Science - Business Administration
INTERGLOBAL COLLEGE FOUNDATION INCORPORATED
LUCENA CITY PHILIPPINES 08-2022
Skills
- Data entry proficiency
- Problem-solving
- Time management abilities
- Goal-oriented mindset
- Customer engagement
- E-commerce understanding
- Multitasking capacity
Accomplishments
- GRADUATED AS CUMLAUDE
Certification
- LISENCED CUSTOMS BROKER
Languages
English
Full Professional
Timeline
Store Team Member
DHL
11.2024 - Current
Customs Brokerage Representative
ONEWOLRD ALLIANCE LOGISTICS CORPORATION
09.2022 - 09.2023
GRADUATE DIPLOMA - Business Management
DANFORD COLLEGE
Graduate Certificate - Strategic Management
DANFORD COLLEGE
Bachelor of Science - Business Administration
INTERGLOBAL COLLEGE FOUNDATION INCORPORATED
Similar Profiles
Gabriel NedlerGabriel Nedler
Warehouse Agent at DHLWarehouse Agent at DHL
Tevante GarrettTevante Garrett
Forklift Operator at DHLForklift Operator at DHL
Mary ChinmouthMary Chinmouth
Customer Service Representative at DHLCustomer Service Representative at DHL