Krunal Patel
Tarneit,Australia
Summary
Dynamic leader in business development with a consistent record of enhancing team performance and achieving sales targets. Skilled in training and motivating teams to exceed expectations, while leveraging market analysis to drive strategic initiatives. Dedicated to maintaining high-quality service and compliance while expanding the customer base.
Overview
17
17
years of professional experience
Work History
Sales Director, Business Development
All Weather Outdoor Blinds Pty Ltd
01.2023 - Current
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer requirements to improve service quality.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized machinery and tools to meet production standards.
Senior Business Development Manager
Energy Australia
12.2017 - 12.2023
- Achieved primary KPIs, exceeding 80% conversion rate through strategic sales efforts.
- Expanded customer base through targeted cross-selling and acquisition strategies, contributing to overall business growth.
- Maximized sales opportunities by proactively addressing customer objections and inquiries, resulting in improved customer satisfaction.
- Drove sales for organization through effective customer communication and exceptional service delivery.
- Conducted market analysis to identify new business opportunities and collaborated on promotional campaigns.
- Developed a motivating team environment to inspire members toward top performance.
- Trained new team members in achieving desired results and advancing their skills.
- Maintained compliance with industry regulations while ensuring high-quality standards.
Business Development Manager
CPM Australia
06.2015 - 07.2017
- Identified potential clients, built relationships, and negotiated contracts.
- Established new customer accounts through effective negotiation and sales closing, contributing to overall sales growth.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Analyzed client requirements for electricity plans, comparing product features to maximize business benefits.
- Trained and mentored junior staff in business development best practices, fostering stronger team capabilities.
- Promoted new products in various environments across Victoria, increasing brand visibility and market reach.
- Ranked as top sales consultant for 12 weeks, achieving 130% of target with average KPI of 12.
- Traveled to rural areas for product promotion, consistently surpassing expected sales results.
Media Sales Adviser
ITCC PTY LTD
12.2014 - 06.2015
- Executed cold calls to prospective customers, generating new leads.
- Conducted follow-ups on warm leads, ensuring accurate data entry and fostering lead conversion.
- Resolved customer account issues efficiently, improving client satisfaction.
- Facilitated customer interactions via phone and in-person, enhancing customer engagement.
- Assisted project manager with various tasks to enhance project flow.
Customer Service (Outbound)
CPM Australia
06.2012 - 12.2014
- Acted as primary contact for new and at-risk customers, delivering product information and managing retention calls.
- Facilitated upselling and cross-selling of AGL products, maximizing revenue opportunities with existing and new customers.
- Executed customer callbacks within timeframes to ensure timely communication and support.
Sales representative
Aegis Direct
03.2009 - 06.2012
- Engaged customers door-to-door to drive sales initiatives.
- Assisted customers in reducing utility bills with customized solutions.
Education
Bachelor of Information Technology - Computer Information Systems
Federation University Australia
Melbourne, VICAdvance Diploma Of Management
Australian Institute Of Entrepreneurship
Melbourne, VICDiploma of Management
Australian Institute Of Entrepreneurship
Melbourne, VICSkills
- Sales strategy
- Client management
- KPI achievement
- Contract negotiation
- Cross-selling strategies
- Objection handling
- Sales coaching
- Team leadership
- Effective communication
- Conflict resolution
- Time management
- Promotion and advertising
Timeline
Sales Director, Business Development
All Weather Outdoor Blinds Pty Ltd
01.2023 - Current
Senior Business Development Manager
Energy Australia
12.2017 - 12.2023
Business Development Manager
CPM Australia
06.2015 - 07.2017
Media Sales Adviser
ITCC PTY LTD
12.2014 - 06.2015
Customer Service (Outbound)
CPM Australia
06.2012 - 12.2014
Sales representative
Aegis Direct
03.2009 - 06.2012
Bachelor of Information Technology - Computer Information Systems
Federation University Australia
Advance Diploma Of Management
Australian Institute Of Entrepreneurship
Diploma of Management
Australian Institute Of Entrepreneurship