Krupali Joshi
Hawthorn,VIC
Summary
Experienced service coordinator with a proven track record of leading teams and coordinating operations in fast-paced, ever-changing environments. Adept at managing multiple tasks and priorities to ensure exceptional customer service delivery. Seeking to leverage expertise in team leadership, operations management, and customer service within the retail sector at Woolworths Group.
Overview
6
6
years of professional experience
Work History
Service Coordinator (Metro Trains)
ISS Facility Services and Spotless Services
03.2020 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Coordinated and monitored service activities to confirm work met all requirements.
- Identifying concerns with facilities, including repair needs and major maintenance concerns, and responding to queries from travelling customers and helping them reach their desired destination with ease.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Maintained accurate records of all service activities, facilitating smooth communication with customers and staff members.
- Implemented and maintained operational procedures to optimize service delivery.
- I worked as a supervisor during the manager's absence to create and manage rosters to ensure daily task coverage and operational efficiency.
- Ordering new cleaning supplies that are running low and within budget.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Event Coordinator/IT Assistant
Etoiles Group P/L
05.2019 - Current
- Coordinating with the staff during the ceremony, rehearsals, pre-ceremony, and reception events.
- Setting up microphones and sound mixing.
- I coordinated schedules and timelines for events by ensuring all materials were stocked and set for the event.
- Assisted with resolving basic technical and user issues, maintaining software configurations, and ensuring the smooth operation of computer systems and applications.
- Contributed ideas to help the venue navigate uncertainty and event complexity due to shifting COVID-19 restrictions.
- Handling any requests made by customers during an ongoing event.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Front of House Staff
Raju Omelet Centre
07.2022 - 02.2023
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Delivered food to the respective tables and made sure they had a good dining experience.
- Received payments from customers and resolved issues the guests may have had with the restaurant, its food or service.
- Established welcoming atmosphere by greeting each guest warmly.
Sales Coordinator
Jinen Fincap P/L
10.2018 - 01.2019
- Consulting with prospective clients to obtain data about financial resources and needs, the physical condition of a person or property to be insured, and to discuss any existing coverage.
- Liaising with policyholders to deliver and explain policy, to analyze insurance programs and suggest additions or changes, or to change beneficiaries helped fetch more customers.
- Analyzing new clients and developing clientele by networking to find new customers.
- Generating lists of prospective clients to improve business.
Education
Master of Business Analytics -
Deakin University
01.2022
Bachelor of Commerce -
Gujarat University
01.2018
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Goal Setting
- Team Leadership
- Individualized service plans
- Service monitoring and evaluation
- Proficiency in Office programs
- Resource Utilization
- Time Management
- Active Listening
- Multitasking
- Logistics Coordination
- Audit reporting
- Interpersonal Communication
- Teamwork and Collaboration
- Excellent Communication
Websites
Awards
Recipient of the ISS Apple Award.
References
References are available upon request.
Timeline
Front of House Staff
Raju Omelet Centre
07.2022 - 02.2023
Service Coordinator (Metro Trains)
ISS Facility Services and Spotless Services
03.2020 - Current
Event Coordinator/IT Assistant
Etoiles Group P/L
05.2019 - Current
Sales Coordinator
Jinen Fincap P/L
10.2018 - 01.2019
Master of Business Analytics -
Deakin University
Bachelor of Commerce -
Gujarat University
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