Krupali Pandya
Upper Mt Gravatt,QLD
Summary
Working as recruiting consultant and Admin office reporting and documentation requirements for Food Industry since 5+ years of experience managing office staff performance, scheduling and task delegation. Proficient in Production Software SQL with demonstrated success in database, file and records management. Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 5+ years of Food Industry experience. Admin support highly effective at motivating teams and streamlining operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recruitment Consultant
Labourpower
Upper Mt Gravatt, QLD
07.2021 - 01.2022
- Pre-Screening Candidate and Resource staff to clients. Interviewing candidates, Online Induction ,Site induction and Rostered more around 250 candidates each day for Morning and afternoon shift .
- Coordinate with client accordingly their labourer requirement Coordinate with candidates with their issues like pay, leave, disciplinary actions etc.
- Admin work like operating Labourpower software, FastTrack 360,data entry,Outlook,MS office and many other duties
- Mange more than 50+ calls and 100+ emails everyday
- Tracked key dates and deadlines and maintained specific personnel lists.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Specialized in recruiting well-qualified Machine operators and General Labourer candidates.
- Operated and maintained applicant tracking and candidate management systems.
- Hired employees and initiated new hire paperwork process.
- Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
- Developed lists of qualified candidates for corporate hiring managers.
- Coordinated incoming job requisitions and applications.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Verified applicant references and employment details.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and employed Labourer industry network to acquire up-to-date and relevant applicant sources.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Administration Officer
Hilton Foods
Heathwood, QLD
07.2019 - 07.2021
- Provided administrative support, including processing purchase orders, service contracts reports
- Managed database, including updates and report generation
- Established and updated work schedules to account for changing staff levels and expected workloads
- Managed scheduling, travel arrangements, communications screening and other administrative support tasks for personnel
- Produced detailed reports using SQL software
- Increased efficiency of data migration process by effectively extracting and verifying data
- Managed digital databases and physical file systems
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Supported HR functions, including new hire orientation and equipment allocation
- Generated reports, uploaded documents into digital storage and prepared client case affidavits
- Prepared daily reports to assist business leaders with key decision making and strategic operational planning
- Recruited, hired, trained and supervised 250 staff and implemented mentoring program that offered positive employee engagement
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Established positive working relationships with colleagues and managers through regular communication and effective anticipation of needs
- Entered and maintained departmental records into company database using SQL Software with 100% Accuracy
- Prepared monthly, weekly and daily logs using Microsoft Office
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning.
RECEPTIONIST aND ADMIN ASSISTANCE
Food Works
Condobolin, New South Wales
11.2014 - 10.2018
- Addressed customer complaints and 100% effective solutions
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations
- Educated customers on promotions to enhance sales increased by 80%
- Assisted call-in customers with questions and orders for new products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Manage payments, updated account balances and discussed subsequent payments with customers to keep accounts on track
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Set up service appointments to handle advanced technical concerns at customer locations
Customer Service Representative
Domino's Pizza
Beenleigh, QLD
12.2012 - 11.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with quick and professional handling of products.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Managed 100+ in store and on line orders
ACCOUNTS ASSISTANT
Dhiren H Pandya, Associate
Ahmedabad, India, India
03.2004 - 08.2006
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements
- Communicated regularly with customers regarding account questions and issues
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments
- Reviewed figures, postings and documents for correct entry, completeness and accuracy
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Processed payroll for all employees
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Organized data into multiple spreadsheets to streamline data
Education
Bachelor of Commerce - Accounts And Statastics
Gujarat University
Ahmedabad06.2004
Diploma Community Welfare Services -
MSIT TAFE
Loganlea, QLD07.2011
Diploma of Business Management - Business Management
Australian College of Technology And Business
Qld03.2014
Skills
- Transfer Coordination
- Performance Appraisal
- Decision Making
- In-Person and Telephone Interviewing
- Documentation and Recordkeeping
- Relationship Building
- Time Tracking and Payroll Administration
- Willingness to Learn
- Adaptable to Changing Conditions
- Clerical Oversight
- Customer Relationship Management
- Database Maintenance
Certification
1. Work Health & safety Awareness
2. Overview of Disability Standards and act
3. 400hrs of Vocational Placement in Disability center and community Center
4. Food safety Supervisor Program's
5. QLD Driving Licensed
6. Australian Citizen
Timeline
Recruitment Consultant
Labourpower
07.2021 - 01.2022
Administration Officer
Hilton Foods
07.2019 - 07.2021
RECEPTIONIST aND ADMIN ASSISTANCE
Food Works
11.2014 - 10.2018
Customer Service Representative
Domino's Pizza
12.2012 - 11.2014
ACCOUNTS ASSISTANT
Dhiren H Pandya, Associate
03.2004 - 08.2006
Bachelor of Commerce - Accounts And Statastics
Gujarat University
Diploma Community Welfare Services -
MSIT TAFE
Diploma of Business Management - Business Management
Australian College of Technology And Business
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