KASHYAP PATEL
IPSWICH,QLD
Summary
Dynamic AO3 Service Officer with a proven track record at Queensland Revenue Office, excelling in tax assessment and debt collection. Recognized for exceptional communication and strong organizational skills, I effectively manage client inquiries and support team initiatives, ensuring compliance and enhancing operational efficiency. Committed to delivering results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
AO3 Service Officer
Land Tax | Queensland Revenue Office
IPSWICH, QLD
09.2024 - Current
- Processed customer inquiries regarding tax assessments and payments.
- Managed documentation for service requests and feedback efficiently.
- Performed administrative duties such as data entry, filing, and record keeping.
- Collaborated with other departments to ensure prompt resolution of client requests.
- Work on the RTS project to issue assessment notices to clients.
- Work on a wide range of dealings, Dupes, and MOSN tasks.
- Support AO2s with their queries on any tasks they are allocated to.
- Assess the client based on their criteria for how land is being used, and assess them for land tax liability.
- Also help the client to assess their exemption application.
AO3 Service Officer
SPER | QLD Revenue Office
Southport, QLD
01.2024 - 09.2024
- Maintaining an effective records management system, such as file sorting, renaming, and correspondence management.
- Contacting debtors to arrange payment plans.
- Investigating delinquent accounts.
- Maintaining accurate records of collection activities.
- Conducting inbound and outbound calls. Assisting debtors in resolving debt disputes.
- Organize and manage debtors’ instalment payments. Register and action correspondences from debtors and stakeholders.
- Assessing debtors' eligibility for an enforcement order cancellation.
- Undertake routine audits, investigations, and quality assurance programs for compliance purposes, and manage computerized databases.
- Prioritize tasks to ensure that work is completed within designated time frames.
- Complete any other ad hoc, general administration duties to a high standard.
- Consult and negotiate effectively with team members and departmental staff in relation to unit activities.
- Encourage an innovative, dynamic team environment.
Customer service representative
Westpac Banking Corporation
06.2022 - 12.2023
- Answer questions about account types and banking products, such as money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes
- Answer questions about account types and banking products, such as money market accounts, loans and credit cards
Assistant Accountant
Platinum Professional accounting
07.2020 - 05.2022
- Assisting with entering AP/AR invoices
- Credit card recs on a monthly basis including preparation of approval sheet, matching invoices with statement, and filing away with rec report.
- Maintain FAR, run depreciation and post journal entry into the system
- Process Payroll
- Assisting in BAS preparation including the calculation of GST, PAYG and FBT
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in auditing and investigation
- Records management
- Debt collection
- Tax assessment
- Team support
- Written and verbal communication
- Research and facts collecting
- Data analysis
- Critical thinking
Timeline
AO3 Service Officer
Land Tax | Queensland Revenue Office
09.2024 - Current
AO3 Service Officer
SPER | QLD Revenue Office
01.2024 - 09.2024
Customer service representative
Westpac Banking Corporation
06.2022 - 12.2023
Assistant Accountant
Platinum Professional accounting
07.2020 - 05.2022
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