KRUTI KACHHELA
Victoria,Australia
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Face to Face Sales
Star Solar Energy
Tarneit, Victoria
11.2023 - Current
- Greeted customers and answered customer inquiries regarding products and services.
- Demonstrated knowledge of products, pricing plans, promotions, payment options.
- Built relationships with customers through friendly interactions and follow-up communications.
- Conducted daily opening and closing duties according to established procedures including setting up displays and promotional materials.
- Adhered to all company policies and procedures related to sales activities.
- Assisted in training new staff members on sales techniques for solar systems.
- Attended trade shows to promote company's services and products.
Customer Service Representative
Woolworth Supermarket
Box Hill, Victoria
01.2023 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Medical Office Administrator
Dr. Kirit Parikh
Preston, Australia
04.2022 - 01.2023
- Greeted patients, answered phones and scheduled appointments.
- Verified patient insurance coverage, eligibility and benefits.
- Conducted administrative duties such as typing correspondence and filing documents.
- Ordered office supplies and maintained inventory of medical equipment.
- Scheduled follow up appointments for patients after their visit.
- Assisted with referrals and prepared medical records for patients.
- Provided support to clinical staff when needed.
Education
Diploma in Management -
Ozford College
Master of Business Administrator - Finance
Chennai University
Skills
- Customer Relations
- Sales closing
- Conflict Resolution
- Customer Service
- Computer Proficiency
- Call Center Operations
- High-energy attitude
- Dispute Resolution
- Inbound and Outbound Calling
Languages
- English, Proficient (C2)
- Hindi, Proficient (C2)
- Gujarati, Proficient (C2)
References
References available upon request.
Timeline
Face to Face Sales
Star Solar Energy
11.2023 - Current
Customer Service Representative
Woolworth Supermarket
01.2023 - Current
Medical Office Administrator
Dr. Kirit Parikh
04.2022 - 01.2023
Diploma in Management -
Ozford College
Master of Business Administrator - Finance
Chennai University
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