Krutiben Arvindbhai Upadhyay
Melbourne,VIC
Summary
Results-driven IT professional with a Master of Information Systems and a strong foundation in technical support, data analysis, and customer service. Adept at troubleshooting hardware, software, and network issues while delivering exceptional user experiences. Passionate about leveraging technology to drive efficiency and innovation. Proven ability to collaborate with cross-functional teams, adapt to fast-paced environments, and proactively resolve technical challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
MVP Studio
03.2025 - Current
- Gaining real-world experience in IT support, data analysis, and troubleshooting across diverse IT environments
- Strengthening technical problem-solving abilities through hands-on projects and industry mentorship
- Collaborating with cross-functional teams to address real client challenges and optimize IT operations
Risk Analyst (Project-Based)
Central Queensland University
08.2023 - 11.2023
- Conducted risk analysis in digital environments, identifying security vulnerabilities and proposing mitigation strategies
- Developed reports and Power BI dashboards to visualize risk metrics and enhance data-driven decision-making
- Collaborated with cybersecurity teams to assess threats and ensure compliance with industry standards
Education
Master of Information Systems -
Central Queensland University
Melbourne 11.2023
Skills
- Data Analysis
- Data Visualization
- Power BI
- Excel
- Pivot Tables
- VLOOKUP
- SQL
- Python
- Java
- Tableau
- Reporting
- Dashboarding
- Cybersecurity
- IT Operations
- Kanban
- Microsoft Dynamics 365
- Tabula
- Problem-solving
- Teamwork
- Windows
- IT Support
- Troubleshooting
- Microsoft 365
- Risk assessment
- Data analysis
- Power BI visualization
- Problem solving
- IT troubleshooting
- Team collaboration
- Effective communication
- Attention to detail
- Analytical thinking
- Decision making
- Tableau visualization
- Microsoft Excel
Certification
- ITIL Foundation Certification, LinkedIn, 01/01/24
- Business Analyst Basics, SimpliLearn, 01/01/24
- Power BI Essential Training, LinkedIn, 01/01/24
- Learning Microsoft Dynamics 365, LinkedIn, 01/01/24
- Excel Essential Training (Microsoft 365), LinkedIn, 01/01/24
- IT Help Desk for Beginners, LinkedIn, 01/01/24
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Full Professional
Timeline
Intern
MVP Studio
03.2025 - Current
Risk Analyst (Project-Based)
Central Queensland University
08.2023 - 11.2023
Master of Information Systems -
Central Queensland University
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