Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Krutika Neelak

Melbourne

Summary

Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Manager

NBN
05.2025 - Current
  • Coordinated cross-functional teams to streamline project execution and enhance communication efficiency.
  • Assisted in developing program schedules, ensuring timely delivery of milestones and objectives.
  • Organized project documentation, maintaining accurate records for compliance and reporting purposes.
  • Facilitated stakeholder meetings, capturing feedback to inform project adjustments and improvements.
  • Monitored project timelines using project management tools, promoting adherence to deadlines and deliverables.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.

Associate Product Owner

Department Of Education And Training
07.2024 - 05.2025
  • Collaborated with cross-functional teams to define product requirements and user stories.
  • Assisted in prioritizing product backlog based on stakeholder feedback and strategic goals.
  • Supported the development of product roadmaps, aligning project milestones with organizational objectives.
  • Conducted user research to gather insights and improve product features and functionality.
  • Conducted business analysis to identify process improvements and optimize Salesforce implementation.
  • Championed stakeholder collaboration, improving operational efficiency and adoption of new digital tools.

Business Analyst

Department Of Education And Training
03.2023 - 06.2024
  • Evaluated existing procedures, proposing actionable insights to enhance operational efficiency within department initiatives.
  • Created detailed documentation of business processes to support compliance and knowledge transfer initiatives.
  • Assisted in the implementation of new software solutions, ensuring user adoption through targeted support efforts.
  • Spearheaded multiple Salesforce projects, ensuring successful delivery and alignment with business transformation goals.
  • Designed process maps, identified gaps, and developed strategies for digital optimization.
  • Worked closely with cross-functional teams, including UX designers and solution architects, to develop Salesforce-driven solutions.
  • Led requirements gathering sessions, documented user stories in JIRA, and supported change management initiatives.
  • Provide support to ST, SIT, and UAT testing teams to ensure issues are resolved throughout the testing lifecycle.
  • Conducted requirement-gathering workshops to document user needs and business objectives.
  • Developed process flow diagrams and traceability matrices using Miro and Microsoft Visio.
  • Assisted in data collection, performance tracking, and KPI analysis for strategic decision-making.

Business Analyst

Protegic
01.2023 - 02.2023
  • Self-learning on salesforce.
  • Working with the sales team on RFPs and tender responses

Business Analyst

MetaPM
11.2021 - 12.2022
  • Worked for clients like Australia Post & NBN
  • Analyze and document high-level requirements to assist in project size scoping.
  • Develop requirement specifications, business cases, functional specifications, and process models as required.
  • Working with businesses on estimates and project planning.
  • Design and document workflow and make appropriate recommendations and solutions.
  • Review of test cases against requirements documented.
  • Tracking activities of developers, and testers and making sure tasks are completed within the sprint timelines.
  • Callout risks proactively to the business if any blockers are faced during execution.
  • Provide support to the development and/or vendor team, answering any questions to ensure appropriate solutions are delivered.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.

Business Analyst

Infosys Ltd.
10.2020 - 10.2021
  • Worked with NBN as my client and got experience to work on technologies like FTTB, FTTN, FTTC, FFTP & HFC.
  • Managed multiple concurrent tasks in a fast-paced environment.
  • Collaborated with developers to ensure that product designs meet customer needs.
  • Facilitated communication between stakeholders and technical teams.
  • Work with Solution Architects to analyze optimal solutions.
  • Tracking activities of developers, and testers and making sure tasks are completed within the sprint timelines. Callout risks proactively to the business if any blockers are faced during execution.
  • Develop requirement specifications, business cases, functional specifications and process models as required.
  • Provide support to development and/or vendor team, answering any questions to ensure appropriate solutions are delivered.
  • Provide support to ST, SIT and UAT testing teams to ensure issues are resolved throughout testing lifecycle.
  • Supporting business transition and helping to establish change.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Working closely with clients, technicians, and managerial staff.
  • Providing leadership, training, coaching, and guidance to junior staff.

Project Officer

Infosys Ltd.
03.2017 - 09.2020
  • Worked with NBN as my client and got experience to work on technologies like FTTB, FTTN, FTTC, FFTP & HFC.
  • Coordinated communication between stakeholders to ensure timely delivery of project deliverables.
  • Monitored progress of ongoing projects against established milestones while ensuring quality assurance standards are met.
  • Compiled data relevant to project completion for the manager to assess.
  • Conduct situational and data analysis to identify and understand a problem or issue.
  • Arrange for or provide training to people affected by the change.
  • Evaluate the situation periodically and make adjustments when needed.
  • Assessed risks to KPIs due to the introduction of new technology that helped the business to undertake crucial decisions.
  • Analyzed the data and designed the reports for the executive managers.
  • To develop the initial drafts of the project specification requirement documents with the details of project deliverables and project expectations of the client and to specify timelines of project deliverables.
  • Manage, supervise, and control multiple projects through the project life cycle.
  • Gather and analyze information about the projects undertaken.
  • Advise management on matters requiring attention and implement management decisions.
  • Work with senior management in the delivery of client engagements and associated outputs, supporting the team in day-to-day client management, project management and the development of high-quality client deliverables.
  • Received recognition & awards for improving various process and delivering projects.

Java Developer

Infosys Ltd.
02.2014 - 02.2017
  • Experienced in developing software components using core Java, OOPS concepts, JDBC and Servlets.
  • Reviewing the code developed by other team members and locating errors/issues in the code.
  • Performing documentation such as stages involved in the project, and deviation from initial estimate in terms of time and resources.
  • Analyzing the User Stories assigned in a sprint identifying and estimating the tasks and then implementing the same within timelines.
  • Demo the implemented User Stories to the clients and address the comments received during the demo.

Education

Bachelors of Engineering - Electrical & Electronics

RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA
06-2013

Skills

  • Business Process Analysis & Mapping
  • Stakeholder Engagement & Communication
  • Requirements Gathering & Documentation
  • JIRA, Confluence, Microsoft Visio, Miro
  • Process Modeling & Workflow Optimization
  • Agile Frameworks & Sprint Planning
  • Data-Driven Decision Making & Risk Assessment
  • User acceptance testing
  • User story creation

Websites

Certification

  • Certified Scrum Product Owner
  • SAFe5.0 Scrum Master
  • Prince2 Practitioner

Timeline

Program Manager

NBN
05.2025 - Current

Associate Product Owner

Department Of Education And Training
07.2024 - 05.2025

Business Analyst

Department Of Education And Training
03.2023 - 06.2024

Business Analyst

Protegic
01.2023 - 02.2023

Business Analyst

MetaPM
11.2021 - 12.2022

Business Analyst

Infosys Ltd.
10.2020 - 10.2021

Project Officer

Infosys Ltd.
03.2017 - 09.2020

Java Developer

Infosys Ltd.
02.2014 - 02.2017

Bachelors of Engineering - Electrical & Electronics

RAJIV GANDHI PROUDYOGIKI VISHWAVIDYALAYA

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Krutika Neelak