KRYSTA DAVIS
Raceview,QLD
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. 10+ years of tailoring customer-focused experiences while balancing a high-volume task load demonstrate competence in delivering person-centred care. A candidate who is organised and passionate and who can manage various priorities while maintaining a good attitude. Willingness to take on additional duties in order to attain team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Student Ambassador and Outreach Mentor
Griffith University
05.2023 - Current
- Working with schools and the university to support and promote high education pathways
- Communication with student cohorts and stakeholders
- Assisted in presentation and educating students in engagement based workshops
- Facilitated on campus workshops for a classroom of 30+ Year 9 & Year 11 students.
- Maintained communication with current student ambassadors to foster quality representation.
- Volunteer opportunities at university events and career fairs
- Led campus tours for prospective students every semester.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- One-on-one interactions with students and teachers to foster professional relationships.
Tutor
Self Employed
11.2022 - Current
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Communication with students through a variety of different platforms
- Maintain academic integrity and work in accordance with university policies
- Experience in contract drafting and invoice management.
- Developed student confidence through positive reinforcement strategies.
Waiter
Prince Alfred Hotel
02.2022 - 09.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Public Service Officer
Services Australia
08.2015 - 07.2022
- Managed high call volume and claim processing with tact and professionalism
- Learned, referenced, and applied product knowledge information
- Consistently commended by superiors for resolving volatile customer situations quickly and courteously
- Undertaken complex calculations to determine payment rates, and determine eligibility based on shared care entitlement.
- Used CRM to prepare and maintain accounts, logs, records and claims.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine payment rate.
Customer Service Representative Specialist
Energy Australia
02.2013 - 12.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Claims Assistant Specialist
AAMI Car Insurance
11.2011 - 01.2013
- Reviewed and analysed suspicious and potentially fraudulent insurance
- Evaluated all evidence to create positive outcomes for the client's claim
- Drafted investigative reports covering all phases of the investigation in each case.
- Evaluated and settled complex insurance claims in strict timeframes.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Education
Bachelor of Nursing - Nursing
Griffith University
Nathan, QLD12.2025
Indigenous Higher Education Pathways -
University of Southern Queensland
Ipswich, QLD07.2022
Bachelor of Nursing -
University of Southern Queensland
2022
Year 11 -
Lyndhurst Secondary College
Cranbourne, VIC2011
Skills
- Student Rapport-Building
- Positive Reinforcement Strategies
- Event Planning
- Written and Oral Communications
Accomplishments
- Collaborated with team of 5 in the development of NAIDOC Week Celebrations.
- Earned "Martha Collier Award" for Academic Excellence at University of Southern Queensland.
- Increased student's grade by 72% from the previous year 21/100 to 93/100.
- Tutored up to 3 students per month.
- Awarded "Aunty Pamela Mam scholarship" by Griffith University, 2023
Certification
- CPR & First Aid Certificate, Australia Wide First Aid, 2022
- Blue Card valid till 17/02/2028
- NDIS Workers Clearance, Valid till 17/02/2028
Timeline
Student Ambassador and Outreach Mentor
Griffith University
05.2023 - Current
Tutor
Self Employed
11.2022 - Current
Waiter
Prince Alfred Hotel
02.2022 - 09.2023
Public Service Officer
Services Australia
08.2015 - 07.2022
Customer Service Representative Specialist
Energy Australia
02.2013 - 12.2014
Claims Assistant Specialist
AAMI Car Insurance
11.2011 - 01.2013
Bachelor of Nursing - Nursing
Griffith University
Indigenous Higher Education Pathways -
University of Southern Queensland
Bachelor of Nursing -
University of Southern Queensland
Year 11 -
Lyndhurst Secondary College
- CPR & First Aid Certificate, Australia Wide First Aid, 2022
- Blue Card valid till 17/02/2028
- NDIS Workers Clearance, Valid till 17/02/2028
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