Krysta Wilkie
Caboolture,QLD
Summary
Driven retail professional with a proven track record at Friendly Grocer Supermarket, excelling in customer service and cash handling accuracy. Skilled in creating positive shopping experiences and efficient merchandise display, demonstrated through effective multitasking and time management. Achieved a significant reduction in customer complaints, fostering a reputable store atmosphere.
Overview
7
7
years of professional experience
Work History
Retail Keyholder
Friendly Grocer Supermarket
02.2021 - 04.2024
- Helped customers complete purchases and locate items
- Provided excellent service through active listening skills, addressing customers needs effectively
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Operated POS terminals and cash drawer balancing.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Retail Cashier
King Kong Sales
05.2017 - 08.2020
- Helped customers complete purchases and locate items
- Provided excellent service through active listening skills, addressing customers needs effectively
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Operated POS terminals and cash drawer balancing.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Education
Morayfield State High School
Morayfield, QLDSkills
- Store operations
- Cash Handling Accuracy
- Merchandise Display
- Customer Service
- Cash Handling
- Time Management
- Multitasking
Timeline
Retail Keyholder
Friendly Grocer Supermarket
02.2021 - 04.2024
Retail Cashier
King Kong Sales
05.2017 - 08.2020
Morayfield State High School
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