Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Krysta Wilkie

Caboolture,QLD

Summary

Driven retail professional with proven expertise in enhancing customer satisfaction and boosting sales, as evidenced by a successful tenure at Friendly Grocer Supermarket. Skilled in retail operations and customer engagement, adept at creating compelling merchandising displays and fostering positive customer relationships. Demonstrates strong communication skills and a goal-oriented mindset, significantly contributing to team success and store performance.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Friendly Grocer Supermarket
02.2021 - 04.2024
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Retail Assistant

King Kong Sales
04.2017 - 07.2019
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Managed efficient cash register operations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Education

No Degree -

Morayfield State High School
Morayfield, QLD

Skills

  • Retail Floor Stocking

  • Retail Merchandise Quality Standards

  • Retail knowledge

  • Retail services

  • Retail Employee Training

  • Retail Operations Knowledge

  • Retail display setups

  • Retail Cleaning

  • Stocking Supplies and Retail Products

  • Sales and Retail Experience

  • Cash Register Operation

  • Goal-oriented mindset

  • Cash Handling Accuracy

  • Brand representation

  • Reliable and Responsible

  • Friendly and Helpful

  • Strong Communication and Interpersonal Skills

  • Attention to Detail

  • Team building

  • Customer Assistance

  • Creative Thinking

  • Safety and Cleanliness Standards

  • Positive Customer Engagement

  • Store Opening and Closing

  • Inventory and Stocking

  • Organization

  • Product Knowledge

  • Basic Mathematics

  • Engaging with Diverse Customers

  • Flexible Hours

  • Payment Processing

  • Cash Handling

  • Register Opening and Closing

    • Stock replenishment

Interests

my interests include

spending quality time with my family,

going on adventures and giving my 2 girls a life time of experiences to remember

also working around on house improvements for my home making it as homily as possible

and working on my 4x4 keeping it tidy clean and always adding new accessories

Timeline

Retail Sales Associate

Friendly Grocer Supermarket
02.2021 - 04.2024

Retail Assistant

King Kong Sales
04.2017 - 07.2019

No Degree -

Morayfield State High School

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Krysta Wilkie