Krystal Brown
Springfield Lakes,QLD
Summary
Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Coles Supermarkets
Ipswich, QLD
09.2022 - Current
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Analysed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Answered phone calls and responded to questions and concerns.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved customer complaints or answered customers' questions.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Customer Service Supervisor
Drakes Supermarkets
Ipswich, QLD
11.2010 - 10.2022
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Answered phone calls and responded to questions and concerns.
- Resolved customer complaints or answered customers' questions.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Completed day-to-day duties accurately and efficiently.
Education
Year 12 Certificate -
Ipswich State High School
Ipswich, QLD11-2011
Skills
- Customer relations
- Customer service
- Handling escalations
- Escalation management
- Training and mentoring
- Work prioritization
- Empathy and patience
- Call monitoring
- Operating cash registers, handling money, processing payments
Certification
- Manual C Class drivers license
- RSA (Responsible service of alcohol)
Timeline
Customer Service Supervisor
Coles Supermarkets
09.2022 - Current
Customer Service Supervisor
Drakes Supermarkets
11.2010 - 10.2022
Year 12 Certificate -
Ipswich State High School
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