Krystal Campbell
Wodonga
Summary
Dynamic and results-oriented professional with a proven track record at Navigate Now, adept in research and analysis and fostering teamwork. Excelled in maintaining data integrity and enhancing customer service, demonstrating exceptional problem-solving and interpersonal skills. Achieved positive feedback through meticulous attention to detail and commitment to quality.
Overview
10
10
years of professional experience
Work History
Research Assistant
Navigate Now
Cobram, VIC
06.2024 - Current
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Managed research databases with utmost diligence, ensuring data integrity and security.
Cafe Attendant
Bushlands Cafe
Tocumwal
05.2019 - 01.2021
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Received consistently positive feedback from customers on attentive service and product knowledge.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Replenished products daily for optimal freshness and visibility.
Head Barista
Hungy Fangs Bakery
Cobram
02.2016 - 05.2018
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cafe Attendant
Ambience Bakery
Cobram
05.2017 - 04.2018
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintained clean and attractive product displays to entice customer purchases.
All Rounder
Royal Mail Hotel
Mulwala, NSW
03.2017 - 11.2017
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Cafe Attendant
La Niche
Cobram
02.2015 - 02.2016
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
- Received consistently positive feedback from customers on attentive service and product knowledge.
Education
Expresso Coffee Workshop - Hospitality
Goulburn Ovens Institute of TAFE
VIC06.2015
Certificate I Vocational Education - Education
The Centre
Cobram VIC 06.2014
Certification II Community Services - Family And Community Services
Goulburn Ovens Institute of TAFE
VIC04.2014
Certificate II General Education - Education
The Centre
Cobram, VIC02.2014
Skills
- Teamwork and collaboration
- Microsoft office
- Time management
- Problem-solving
- Data collection
- Multitasking and organization
- Research and analysis
- Attention to detail
- Complex Problem-solving
- Punctual and professional
- Work effectively independently
- Adequate people and social skills
- Produce high-quality food and beverages
Additional Information
When reviewing my resume, you might notice a gap in my employment. My absence is due to me taking time to care for my children. I am now settled and prepared to get back into the workforce.
Timeline
Research Assistant
Navigate Now
06.2024 - Current
Cafe Attendant
Bushlands Cafe
05.2019 - 01.2021
Cafe Attendant
Ambience Bakery
05.2017 - 04.2018
All Rounder
Royal Mail Hotel
03.2017 - 11.2017
Head Barista
Hungy Fangs Bakery
02.2016 - 05.2018
Cafe Attendant
La Niche
02.2015 - 02.2016
Expresso Coffee Workshop - Hospitality
Goulburn Ovens Institute of TAFE
Certificate I Vocational Education - Education
The Centre
Certification II Community Services - Family And Community Services
Goulburn Ovens Institute of TAFE
Certificate II General Education - Education
The Centre