Krystal Campbell
Wodonga
Summary
Dynamic and results-oriented professional with a proven track record at Navigate Now, adept in research and analysis and fostering teamwork. Excelled in maintaining data integrity and enhancing customer service, demonstrating exceptional problem-solving and interpersonal skills. Achieved positive feedback through meticulous attention to detail and commitment to quality.
Overview
10
10
years of professional experience
Work History
Research Assistant
Navigate Now
06.2024 - Current
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Managed research databases with utmost diligence, ensuring data integrity and security.
Cafe Attendant
Bushlands Cafe
05.2019 - 01.2021
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Received consistently positive feedback from customers on attentive service and product knowledge.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Replenished products daily for optimal freshness and visibility.
Head Barista
Hungy Fangs Bakery
02.2016 - 05.2018
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cafe Attendant
Ambience Bakery
05.2017 - 04.2018
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintained clean and attractive product displays to entice customer purchases.
All Rounder
Royal Mail Hotel
03.2017 - 11.2017
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Cafe Attendant
La Niche
02.2015 - 02.2016
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
- Received consistently positive feedback from customers on attentive service and product knowledge.
Education
Expresso Coffee Workshop - Hospitality
Goulburn Ovens Institute of TAFE
VIC06.2015
Certificate I Vocational Education - Education
The Centre
Cobram VIC 06.2014
Certification II Community Services - Family And Community Services
Goulburn Ovens Institute of TAFE
VIC04.2014
Certificate II General Education - Education
The Centre
Cobram, VIC02.2014
Skills
- Teamwork and collaboration
- Microsoft office
- Time management
- Problem-solving
- Data collection
- Multitasking and organization
- Research and analysis
- Attention to detail
- Complex Problem-solving
- Punctual and professional
- Work effectively independently
- Adequate people and social skills
- Produce high-quality food and beverages
Additional Information
When reviewing my resume, you might notice a gap in my employment. My absence is due to me taking time to care for my children. I am now settled and prepared to get back into the workforce.
Timeline
Research Assistant
Navigate Now
06.2024 - Current
Cafe Attendant
Bushlands Cafe
05.2019 - 01.2021
Cafe Attendant
Ambience Bakery
05.2017 - 04.2018
All Rounder
Royal Mail Hotel
03.2017 - 11.2017
Head Barista
Hungy Fangs Bakery
02.2016 - 05.2018
Cafe Attendant
La Niche
02.2015 - 02.2016
Expresso Coffee Workshop - Hospitality
Goulburn Ovens Institute of TAFE
Certificate I Vocational Education - Education
The Centre
Certification II Community Services - Family And Community Services
Goulburn Ovens Institute of TAFE
Certificate II General Education - Education
The Centre
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