KRYSTAL COPLEY
Gunn,Australia
Summary
Customer-focused professional with a strong commitment to delivering exceptional service and enhancing client satisfaction. Demonstrated expertise in both office and kitchen operations, showcasing versatility and adaptability in diverse environments. Recognized for a safety-first mindset and a robust work ethic, contributing to seamless operational efficiency. Aiming to leverage skills in dynamic settings that prioritize customer engagement and operational excellence.
Overview
18
18
years of professional experience
Work History
Account Executive
Marsh Pty Ltd
Darwin City, Northern Territory
11.2022 - Current
- Developed and maintained relationships with clients to identify their insurance needs.
- Developed and maintained relationships with underwriters and claims staff to provide good outcomes for clients.
- Negotiated premium rates with underwriters for clients.
- Prepared renewal notices for existing accounts, as required by regulation.
- Collaborated with colleagues on projects involving complex cases or large accounts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Preparing and processing policy documentation for clients and underwriters, ensuring the accuracy of data.
Apprentice Chef /Assistant Cook
NT Health / Palmerston Regional Hospital
Palmerston, Northern Territory
03.2019 - 11.2022
- Prepared, cooked, and served meals for over 100 hospital patients according to recipes and menus in line with strict dietary requirements.
- Prepared, cooked, and served meals for the hospital café.
- Developed workflow plans, procedures, and recipes for Hospital Cafe hot and cold food items in line with health regulations.
- Operated kitchen equipment such as mixers, blenders, slicers, ovens, grills and fryers.
- Assisted in ordering food supplies and maintaining inventories of ingredients.
- Received and stored food and supplies.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
Owner Operator
Krystal Made Cakes
Bellamack, Australia
06.2017 - 10.2022
- As the sole owner and only cake maker I handle all duties including responding to enquiries, planning, marketing, shopping, preparation, baking and decorating of custom made cakes
- I create all quotes and invoices, handle all banking and licensing requirements, do all cleaning and any other tasks involved in running the business
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Set pricing structures according to market analytics and emerging trends.
Assistant Account Executive
Gallagher
Darwin, NT
03.2013 - 01.2018
Assistant Underwriter
CGU Insurance
Darwin, NT
10.2008 - 11.2012
Broking Assistant
Blackadder Kelton
Coolalinga, NT
01.2007 - 01.2008
Education
Certificate III in Commercial Cookery -
Charles Darwin University
Darwin, NT04-2022
Certificate IV - General Insurance
ANZIIF
Darwin, NT, Australia01.2006
Year 12 -
Dripstone High School
Darwin, NT, Australia11.2000
Skills
- Budget development
- Performance tracking
- Contract negotiation
- Needs assessment
- Customer service
- Database management
- Negotiation skills
- New business opportunities
- Relationship building and management
- Sanitation and safety control
- Food safety regulations
- Menu planning
- Waste reduction
- Portion control
- Multitasking and organization
References
- David Hudson, Head Chef, Palmerston Regional Hospital, 0498 243 480
- Mandy May, Operations Manager, Gallagher NT, mandy.may@ajg.com.au, 8942 5000
Timeline
Account Executive
Marsh Pty Ltd
11.2022 - Current
Apprentice Chef /Assistant Cook
NT Health / Palmerston Regional Hospital
03.2019 - 11.2022
Owner Operator
Krystal Made Cakes
06.2017 - 10.2022
Assistant Account Executive
Gallagher
03.2013 - 01.2018
Assistant Underwriter
CGU Insurance
10.2008 - 11.2012
Broking Assistant
Blackadder Kelton
01.2007 - 01.2008
Certificate III in Commercial Cookery -
Charles Darwin University
Certificate IV - General Insurance
ANZIIF
Year 12 -
Dripstone High School
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