Summary
Overview
Work History
Skills
References
Timeline
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Krystal Cowan

Camden,NSW

Summary

Inspiring manager with extensive knowledge of the automotive industry bringing 23 years of experience, 15 of those in leadership roles. Highly-motivated with the desire to take on new challenges. True passion for the art of selling and the ability to bring out the best in a team. Strong work ethic, adaptability and exceptional interpersonal skills.

Overview

17
17
years of professional experience

Work History

Real Estate Agent

Harcourts Lifestyles
Mount Annan
12.2021 - 05.2024
  • Increased property sales by implementing innovative marketing strategies and utilising social media platforms.
  • Negotiated favourable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Developed strong relationships with mortgage brokers, Conveyancers / Solicitors, and other professionals to streamline the home buying process for clients.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.

New Vehicle Sales Manager

Peter Warren Automotive
06.2020 - 09.2021
  • Developed and maintained strong relationship's with manufacturers.
  • Developed and implemented sales strategies to increase new vehicle sales.
  • Strengthened brand presence, executing targeted marketing campaigns in collaboration with the marketing team.
  • Streamlined operations, by utilising the CRM systems to track customer interactions and manage leads effectively.
  • Optimised sales processes to improve efficiency, reducing response time for client inquiries.
  • Achieved consistent sales targets by monitoring performance metrics and adjusting strategies accordingly.
  • Identified potential areas for process improvement, providing actionable recommendations to senior management.
  • Maximised performance by monitoring daily activities and mentoring team members.
  • Developed relationships with local dealerships in order to gain access to more stock options for customers.

State Assistant Aftermarket Manager

Peter Warren Automotive
New South Wales
06.2014 - 06.2020
  • Managed a team of 17 sales consultants, setting goals, providing ongoing training, and evaluating performance.
  • Managed rosters for 17 consultants to ensure all 25 dealerships across 4 sites had full time coverage and support.
  • Ensured our targets were a daily focus for the group.
  • Consistently achieved personal and group monthly targets.
  • Monitored inventory levels of aftermarket parts and supplies to ensure timely delivery of orders.
  • Prepared detailed monthly reports with sales data including, end of month results.
  • Conducted regular training for sales team members on products and services.
  • Reported to the Dealer Principal, weekly and monthly reports.
  • Negotiated product costs to ensure profits were maximised.

Aftermarket Sales Manager

Paul Wakeling Automotive
01.2007 - 05.2014
  • Managed a team of 6 consultants.
  • Implemented rosters to ensure complete dealership coverage across all 11 franchises.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased aftermarket sales by developing and implementing strategic sales plans.

Skills

  • Client Relationship Management
  • Account Management
  • Strategic account development
  • Consultative Selling Techniques
  • Rapport and relationship building
  • Era Net
  • Training & Development
  • Word / Excel
  • Attention to Detail
  • Recordkeeping

References

  • Daniel Waterfield - COO Peter Warren Automotive - Mob: 0408 622 037
  • Scott Wakeling - Owner Paul Wakeling Motor Group - Mob: 0425 268 952
  • Steve Arentz - Owner Harcourts Lifestyles - Mob: 0450 524 369

Timeline

Real Estate Agent

Harcourts Lifestyles
12.2021 - 05.2024

New Vehicle Sales Manager

Peter Warren Automotive
06.2020 - 09.2021

State Assistant Aftermarket Manager

Peter Warren Automotive
06.2014 - 06.2020

Aftermarket Sales Manager

Paul Wakeling Automotive
01.2007 - 05.2014

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Krystal Cowan