Krystal Cowell
Gordonvale,Australia
Summary
Motivated Track Worker with six years of hands-on experience in horse racing and one year of hospitality. Managed challenging customer interactions while ensuring horse health through effective communication and attention to detail. Committed to contributing a strong work ethic and dedication to service excellence.
Overview
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Bar Attendant
Tableland Functions
Mareeba, QLD
01.2024 - Current
- Serving and mixing drinks
- Managed difficult/intoxicated patrons calmly to ensure a safe environment
- Checked inventory and communicated issues to management
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Managed cash register and processed customer payments promptly.
- Maintained a clean, organized work area at all times.
- Greeted customers and provided excellent customer service.
Trainer's strapper and trackworker
Various Trainers
Cairns
01.2022 - Current
- Assisted training sessions and communicated horse conditions to jockeys for optimal performance
- Collaborated with trainers to develop race strategies and assess horse performance
- Trained horses in various disciplines to enhance performance and behavior.
- Monitored horse health and fitness, ensuring proper nutrition and care.
- Saddle up horses and prepare necessary equipment for race day
- Executed pace work on horses to enhance their performance during races
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Riding horses pace work
- Collaborated with owners to discuss training goals and strategies effectively.
- Prepared horses for travel.
- Monitored horse behavior during rides and took appropriate action if any issues arose.
- Assessed horse behavior during rides and resolved any problems promptly.
Hospitality Worker
Cock&bull
Cairns, QLD
03.2026 - 07.2026
- Greeted guests warmly, creating a welcoming atmosphere at Cock&bull.
- Provided excellent customer service in fast-paced dining environment.
- Coordinated seating arrangements for events to optimize guest flow and experience.
- Managed reservations efficiently to ensure smooth dining experiences.
- Assisted guests by promptly responding to questions, requests and concerns.
- Resolved customer complaints professionally to enhance guest satisfaction.
- Resolved customer complaints professionally, contributing to increased guest satisfaction.
- Coordinated seating arrangements for events
- Assisted guests by promptly responding to questions and requests to ensure a positive dining experience.
Gaming attendance
Cock&bull
Cairns, QLD
09.2025 - 03.2026
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with gaming machines and ensured proper functioning.
- Monitored gaming areas for compliance with company policies and regulations.
Education
year 12 -
Busy School Cairns
Gordonvale, QLD, Australia 01.2023 - 12.2024
Skills
- Beverage preparation
- Customer service
- Event coordination
- Event setup
- Inventory management
- Product knowledge
- Guest engagement
- Customer interaction
- Service orientation
- Detail orientation
- Multitasking
- Problem solving
- Conflict resolution
- Team collaboration
- Customer feedback
- Hospitality experience
- Communication skills
Certification
- RII20120 Certificate II in Resources
Prepare to work safely in the construction industry
Communicate in the workplace
Identify and assess environmental and heritage concerns
Operate a forklift
Conduct local risk control
Use hand and power tools
Apply operational maintenance skills
Work safely and follow WHS policies and procedures
Work safely at heights - BSB20120 Certificate II in Workplace Skills
Timeline
Hospitality Worker
Cock&bull
03.2026 - 07.2026
Gaming attendance
Cock&bull
09.2025 - 03.2026
Bar Attendant
Tableland Functions
01.2024 - Current
year 12 -
Busy School Cairns
01.2023 - 12.2024
Trainer's strapper and trackworker
Various Trainers
01.2022 - Current