Krystal Ganino
Melbourne,VIC
Summary
Whether it’s unraveling the mysteries of the cosmos or diving into a novel, I thrive on intellectual stimulation. My friends often describe me as a creative thinker, someone who can connect seemingly unrelated dots to form innovative solutions. In social settings, I oscillate between being the quiet observer and the witty animated storyteller. I find solace in the pages of a book, yet I relish the energy of a lively setting. As a problem-solver, I approach challenges with a blend of logic and intuition. I’m not afraid to roll up my sleeves and dive into complex puzzles, fuelled by a determination to crack the code. My empathetic nature allows me to connect with people from all walks of life, and I genuinely enjoy understanding their perspectives. When it comes to hobbies, I’m a multifaceted enthusiast. From playing the piano to developing entrepreneurial skills, my interests span a wide spectrum.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Trial Assistant
Veritus Research
Bayswater, Victoria
10.2024 - Current
- Coordinated documentation for clinical trial protocols and regulatory submissions, ensuring timely compliance.
- Managed data entry and maintenance of trial-related databases, safeguarding accuracy and integrity.
- Collaborated with cross-functional teams to adhere to study timelines effectively.
- Tracked subject enrollment status, screening results, adverse events, and concomitant medications to ensure comprehensive oversight of trial metrics.
- Monitored trial progress and participant recruitment efforts to facilitate a steady workflow and meet study milestones.
- Prepared study materials for investigator meetings and training sessions to improve participant comprehension of trial protocols.
- Conducted screening interviews to assess eligibility of potential subjects accurately.
- Collected, processed, and delivered specimens from trial participants, adhering to protocol standards.
Medical Administrator
Qualitas
Mooroolbark, Victoria
12.2023 - Current
- Processed insurance claims and resolved billing inquiries, enhancing patient satisfaction.
- Coordinated medical records management to ensure compliance with regulations and support patient care.
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Facilitated communication between healthcare providers and patients, improving care coordination.
- Organised office operations to enhance workflow efficiency consistently.
- Trained new administrative staff on procedures and software usage.
- Maintained adequate inventory of medical supplies at all times.
- Generated invoices for services rendered by healthcare facility.
Medical Receptionist / Administration
Doctors Secretarial Agency
02.2023 - Current
- Utilized medical practice software Genie and Praktika for efficient office management.
- Managed filing and storage of sensitive client/patient data to ensure confidentiality.
- Coordinated correspondence between centers, doctors, and clients/patients to streamline communication.
- Adjusting to different environments on a weekly - monthly basis
Medical Receptionist / Administration
SIA Medical Group
09.2023 - 02.2025
- Team Leader at both Montrose and Croydon Centre.
- Office system experience with medical practice software’s Best Practice.
- Filing and storing sensitive/encrypted client / patient data
- Correspondence management between mutual centre’s, doctors, and clients / patients
- Maintenance of Vaccination Temp Log.
- Cold Chain Failure Management
- Infection Control Management.
- Performed routine maintenance tasks within office to ensure functionality.
Medical Receptionist / Administration
The Community Doctor
Ringwood
06.2022 - 12.2022
- Daily banking / receipts / statements.
- Industry System experience with use of Tyro, Eftpos, HiCaps
- Office system experience with medical practice software’s Best Practice (BP) and Cliniko
- In/Outbound call management.
- Appointment scheduling via system AND manual diary entry
- Filing and storing sensitive/encrypted client / patient data
- Correspondence management between mutual centre’s, doctors, and clients / patients
- Organised / scheduled Practice Manager’s/Doctors’ meetings (weekly/fortnightly).
- In house office maintenance i.e inventory control and replenishment, plant maintenance / surface maintenance
Receptionist
Maroondah Health Care Medical Centre
Ringwood
02.2022 - 06.2022
- In/Outbound call management.
- Office System experience with medical practice software’s Best Practice (BP)
- Direct communication management between Doctors and Patients.
- Appointment scheduling via system AND manual diary entry
- Maintenance of Vaccination Temp Log.
- Cold Chain Failure Management
- Infection Control Management.
- In house office maintenance.
Office Administration
YPS Radiology
Keysborough
11.2021 - 02.2022
- In/Outbound call management.
- Appointment scheduling via system
- Office System experience with medical practice software’s Luma Health Software.
- Filing client reports.
- Detailing referrals to Radiologists and patients.
- Received On site training.
- Delivered On site training.
Education
Diploma of Practice Management -
Institute of Allied Health
QueenslandGoogle Digital Marketing & E-commerce Professional Certificate -
Google Academy
AI For Business Specialisation -
University of Pennsylvania
Omnichannel Marketing Virtual Experience Program -
Lululemon via The Forage
Victorian Certificate of Education -
AYCE - Yea High School
WantirnaSkills
- Interpersonal skills
- Team collaboration
- Self-management
- Diligence and dependability
- Personable demeanor
- Responsibility and reliability
- Social skills
- Confidence in public speaking
- Effective communication
- Enthusiasm and motivation
- Punctuality and time management
- Adaptability to change
- Attention to detail
- Creativity in problem solving
- Regulatory compliance expertise
- Clinical data management
- Trial documentation coordination
- Training and mentoring techniques
- auditing methodologies
Certification
- Healthcare Quality Management Using ISO 9001, 7QStrategy
- Urgent Care Identification, AccessIQ
- Payroll/Advisor, Xero
- Digital Marketing and E-Commerce, Google
- First Aid Course HLTAID011, Australia Wide First Aid
- Cardiopulmonary Resuscitation (CPR) Course HLTAID009, Australia Wide First Aid
Hobbies and Interests
- Reading
- Self-Improvement
- Non-Fiction (Business, Horticulture, History)
- Historical Fiction
- Piano
- Horticulture
- Cooking
- Fitness
References
References can be provided upon interview if requested.
Awards
- 2011 - 2020, Citizenship Award
- 2020, Student of Excellence of Luther College
- 2019 - 2020, Tutoring Program for Refugee Children
- 2018, Analecta Admin/Reporter
- 2015 - 2017, CHILDAID (teaching students)
System Skills
- Office - Microsoft Word, Excel Outlook, PowerPoint, OneNote
- Office - Google Docs, Sheets, Slides, Gmail, Meet
- Industry - Medical practice software Best Practice (BP) / Cliniko / Praktika / Genie
Timeline
Clinical Trial Assistant
Veritus Research
10.2024 - Current
Medical Administrator
Qualitas
12.2023 - Current
Medical Receptionist / Administration
SIA Medical Group
09.2023 - 02.2025
Medical Receptionist / Administration
Doctors Secretarial Agency
02.2023 - Current
Medical Receptionist / Administration
The Community Doctor
06.2022 - 12.2022
Receptionist
Maroondah Health Care Medical Centre
02.2022 - 06.2022
Office Administration
YPS Radiology
11.2021 - 02.2022
Diploma of Practice Management -
Institute of Allied Health
Google Digital Marketing & E-commerce Professional Certificate -
Google Academy
AI For Business Specialisation -
University of Pennsylvania
Omnichannel Marketing Virtual Experience Program -
Lululemon via The Forage
Victorian Certificate of Education -
AYCE - Yea High School