Krystal-Lee Walsh
Mackay,QLD
Summary
Adept at fostering strong client relationships and delivering compassionate care, as demonstrated at Sally Browne. Excelled in multitasking and organization, enhancing patient quality of life and streamlining kitchen operations at Trundle Hotel. Skilled in verbal communication and patient care, with a proven track record of improving customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Carer
Sally Browne
01.2020 - 04.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
Cheif
Trundle Hotel
07.2021 - 03.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Rouseabout
Self Employed
02.2021 - 02.2023
- Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
- Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
- Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
- Assisted shearers in maintaining a smooth workflow, promptly removing shorn fleece from the workspace.
- Maintained a clean work environment, regularly sweeping floors and disposing of debris to prevent contamination.
- Enhanced wool quality by implementing proper handling techniques and maintaining cleanliness standards.
- Provided support to other team members, sharing knowledge of best practices in wool handling procedures.
- Optimized workflow by coordinating with team members to effectively manage multiple shearing stations simultaneously.
- Contributed to team success through clear communication and collaboration with fellow wool handlers and shearers.
Customer Service Representative
KFC
04.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Cert Iii Catering
Parkes Tafe
Parkes, NSWSkills
- ReliablyLiabilty
- Adaptable and Flexible
- Emotional Resilience
- Professional boundaries
- Hygiene maintenance
- Housekeeping abilities
- Transportation Assistance
- Relationship Building
- Daily living assistance
- Meal Preparation
- Time Management
- Compassionate Care
- Respectful and Compassionate
- Strong Ethics
- Verbal and written communication skills
- Patient Care
- Multitasking and Organization
Timeline
Cheif
Trundle Hotel
07.2021 - 03.2023
Rouseabout
Self Employed
02.2021 - 02.2023
Carer
Sally Browne
01.2020 - 04.2024
Customer Service Representative
KFC
04.2017 - 03.2019
Cert Iii Catering
Parkes Tafe
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