Krystal Macfarlane
Success,WA
Summary
Detail-Oriented and highly organised professional with over 20 years experience in freight forwarding and logistics. Proven ability in providing efficient office operations, document preparation and customer service in fast paced environments. Skilled in handling confidential information, managing records and supporting teams to ensure smooth workflow. Proficient in Microsoft Office suite, data entry and internal systems with a strong focus on accuracy, communication and time management. Strong skills at multitasking and prioritising tasks to meet tight deadlines while maintaining a positive and professional attitude.
Overview
25
25
years of professional experience
Work History
Export Documentation Officer
Austral Pacific Exports
North Fremantle, WA
11.2014 - Current
- Prepared export documentation for compliance with international trade regulations.
- Creation and maintenance of files for export to ensure easy retrieval.
- Communicated effectively with internal teams, vendors and customers regarding shipment status updates.
- Implemented process improvements to streamline documentation workflows effectively.
- Coordinated with customers, suppliers and freight forwarders to ensure timely delivery of goods.
- Managed customer inquiries related to export documentation in a professional manner.
- Analyzed data received from various sources for accuracy before inputting into system.
- Compiled and maintained complete records of export shipments for compliance with international regulations.
- Assisted in the development of company's customs policies to ensure adherence to government requirements.
Import and Export Coordinator
Famous Pacific Shipping
Myaree, WA
05.2004 - 05.2013
- Coordinated import and export documentation for global shipping operations.
- Oversaw compliance with international trade regulations and customs procedures.
- Trained new staff on import/export protocols and company procedures.
- Processed documents including bills of lading, invoices, and other import and export related paperwork.
- Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.
- Prepared reports summarizing import and export activity for management review.
- Collaborated with internal departments such as purchasing, accounting, logistics. in order to facilitate successful import and export operations.
- Maintained detailed records of all imported and exported products.
- Assisted customers with any questions or concerns that arose during the import and export process.
- Negotiated freight rates with shipping companies to reduce costs associated with imports and exports.
- Identified opportunities for improvement within current processes in order to increase efficiency and reduce costs associated with imports and exports.
- Attended industry conferences and training seminars in order to stay informed about changes in global trade regulations.
Import and Export Coordinator /Front Desk Receptionist
Freightmasters
Fremantle, WA
01.2001 - 05.2004
- Greeted visitors and clients with professionalism and warmth.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Assisted with administrative tasks, including filing and data entry.
- Processed paperwork related to import and export documentation requirements.
- Worked closely with customs brokers to obtain clearance on import and export documentation.
- Maintained accurate records of all transactions, including imports, exports and shipments.
- Liaised with government agencies to obtain necessary approvals for imports and exports transactions.
Skills
- Attention to detail
- Customer service
- Problem solving
- Effective communication
- Strong analytical skills
- Organizational skills
Timeline
Export Documentation Officer
Austral Pacific Exports
11.2014 - Current
Import and Export Coordinator
Famous Pacific Shipping
05.2004 - 05.2013
Import and Export Coordinator /Front Desk Receptionist
Freightmasters
01.2001 - 05.2004