With over 4 years of experience in hospitality adept at driving sales and enhancing customer satisfaction at Hai Ha, B-Coffee, and Ami Milk Tea.With experience in fast-paced restaurants, proficicent in handling both take-away and dinning-in customers. I bring flexibility, dedication, and a friendly mannera to ensure positive customer experience as well as teamwork progress.
- Thoroughly cleaned and sanitized all areas of the property, including kitchens, bathrooms, bedrooms, and common areas.
- Ensured all spaces met Airbnb's high standards for cleanliness, paying special attention to high-touch areas and guest amenities.
- Efficiently managed time to complete cleanings within tight turnaround times between guest check-out and check-in.
- Monitored and replenished cleaning supplies, toiletries, and other essential items.
- Collaborated with property owners and managers to report maintenance issues and provide feedback on property conditions.
Reference:Joe(Airbnb Host/Property Manager) 0414172219
- Hiring, training, scheduling, and supervising baristas and other coffee shop staff
- Ordering and managing inventory of coffee beans, syrups, cups, and other supplies
- Handling customer complaints and ensuring a positive customer experience
- Monitoring and adjusting pricing and menu items as needed
- Ensuring compliance with health and safety regulations
Reference:Nguyen Thanh Trung Nghia (shop owner) 0788844254
-Assisting management in developing and executing sales strategies.
-Handling customer requests and providing after-sales support.
-Driving sales by advising and nurturing existing customers as well as seeking new ones.
-Managing inventory and ensuring adequate stock availability to meet customer demand
Reference:Vo Thu Ha (shop owner)0769942943
Customer Service
Operations Management
Leadership and People Management
Marketing and Promotion
Problems Solving
Time Management
English,Mandarin and Vietnamese