Summary
Overview
Work History
Skills
Languages.
Timeline
Generic

Krystal(Hong Kim Khanh Mach,)

Melbourne,VIC

Summary

With over 4 years of experience in hospitality adept at driving sales and enhancing customer satisfaction at Hai Ha, B-Coffee, and Ami Milk Tea.With experience in fast-paced restaurants, proficicent in handling both take-away and dinning-in customers. I bring flexibility, dedication, and a friendly mannera to ensure positive customer experience as well as teamwork progress.

Overview

6
6
years of professional experience

Work History

Cleaner

Airbnb
03.2024 - Current

- Thoroughly cleaned and sanitized all areas of the property, including kitchens, bathrooms, bedrooms, and common areas.

- Ensured all spaces met Airbnb's high standards for cleanliness, paying special attention to high-touch areas and guest amenities.

- Efficiently managed time to complete cleanings within tight turnaround times between guest check-out and check-in.

- Monitored and replenished cleaning supplies, toiletries, and other essential items.

- Collaborated with property owners and managers to report maintenance issues and provide feedback on property conditions.

Reference:Joe(Airbnb Host/Property Manager) 0414172219

Coffee Shop Managers

B-Coffee
09.2021 - 12.2023

- Hiring, training, scheduling, and supervising baristas and other coffee shop staff

- Ordering and managing inventory of coffee beans, syrups, cups, and other supplies

- Handling customer complaints and ensuring a positive customer experience

- Monitoring and adjusting pricing and menu items as needed

- Ensuring compliance with health and safety regulations

Reference:Nguyen Thanh Trung Nghia (shop owner) 0788844254

Assistant Manager

Hai Ha-Vegan Food Supplier
09.2018 - 12.2023

-Assisting management in developing and executing sales strategies.

-Handling customer requests and providing after-sales support.

-Driving sales by advising and nurturing existing customers as well as seeking new ones.

-Managing inventory and ensuring adequate stock availability to meet customer demand

Reference:Vo Thu Ha (shop owner)0769942943

Skills

Customer Service

Operations Management

Leadership and People Management

Marketing and Promotion

Problems Solving

Time Management

Languages.

English,Mandarin and Vietnamese

Timeline

Cleaner

Airbnb
03.2024 - Current

Coffee Shop Managers

B-Coffee
09.2021 - 12.2023

Assistant Manager

Hai Ha-Vegan Food Supplier
09.2018 - 12.2023
Krystal(Hong Kim Khanh Mach,)