Krystal Millen
Carrum Downs,Australia
Summary
Leader - Infrastructure Maintenance Service
As an emerging leader, bringing a fresh perspective, boundless energy, and a hunger for growth to every endeavor. A natural flair for fostering camaraderie and inspiring teamwork, thriving on the opportunity to lead by example and empower others to unleash their full potential. Guided by a vision of innovation and a commitment to continuous improvement, embracing challenges, learning from experiences, and charting a course toward collective success are eagerly anticipated
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contract Manager - Infrastructure Services
Mornington Peninsula Shire
2016.12 - Current
- Providing Contract facilitation to several infrastructure service maintenance contracts for the past 7 years including Parks and Gardens, Waste Management, and Buildings Maintenance focusing on the Cleansing and Drainage contract.
- Change Management - Manage change requests and variations to the contract scope, schedule, and budget. Evaluate proposed changes, assess their impact on project objectives, and negotiate adjustments with the contractor. Document change orders and amendments following contract procedures and obtaining necessary approvals.
- Contract Administration - Oversee all aspects of the contract, ensuring compliance with terms and conditions. Maintain accurate contract documentation, including agreements, amendments, and correspondence. Monitor contract performance and deliverables to ensure they meet quality and timeline requirements. Manage contract risks and issues, implementing mitigation strategies as needed.
- Risk Management - Identify potential risks and uncertainties that may affect contract performance or outcomes. Develop risk mitigation strategies and contingency plans to minimize the impact of adverse events. Monitor risk factors throughout the contract lifecycle and take proactive measures to address emerging issues.
- Compliance - Ensure compliance with relevant laws, regulations, policies, and procedures governing contract management and procurement. Review contract terms and conditions to ensure legal clarity and enforceability. Work closely with legal counsel and procurement officers to address legal and regulatory issues as they arise.
- Stakeholder Communication - Serve as the primary point of contact for the Mornington Peninsula Shire and other stakeholders involved in the contract. Facilitate regular communication and meetings with stakeholders to provide updates, address concerns, and resolve issues. Collaborate with internal departments, contractors, and vendors to ensure alignment and coordination of activities.
- Financial Management - Develop and manage the contract budget, including forecasting expenses, tracking expenditures, and ensuring cost-effectiveness. Monitor financial performance against budgetary targets, identifying variances and implementing corrective actions as necessary. Review invoices, payment requests, and financial reports to verify accuracy and compliance with contractual agreements.
Team Leader - Asset Management
Mornington Peninsula Shire
2021.07 - 2022.10
- Led a team of professionals, providing guidance, support, and training to ensure that asset management practices aligned with organisational goals and industry standards.
- Develop, review, and implement appropriate development and engagement plans to support each team member to achieve great things, make decisions, and identify improvement opportunities.
- Ensure effective financial management through efficient and regular monitoring of team budget and capital works program.
- Led provision of sound asset management services to ensure all of Mornington Peninsula Shire’s existing infrastructure assets are safe, efficient, and reliable and meet current and future community needs.
- Led development and implementation of Shire’s Asset Management Framework, including Asset Management Policy, Strategy, Plans, and Operations and Maintenance Plans.
- Build collaborative and outcome-focused relationships at all levels of the Council.
Business Administrator
Solo Resource Recovery
2015.02 - 2016.04
- Liaising daily with the Mornington Peninsular Shire to ensure kerbside collection (Garbage and Recycling) contracts run efficiently, professionally, and competently.
- Working directly with the Mornington Peninsular Shires Infrastructure team. Assisting with over 1000 account queries, service entitlements, collection monitoring, and resolving kerbside collection issues and customer disputes each year.
- Using in-house SOLO and MPSC programs such as Fleetmax and Merit – Creating/managing requests, account search and updating, monitoring driver’s collection runs, and collection matters.
- Attending and representing SOLO at monthly shire meetings – Overlooking contract results and performance, waste management plans, and discussing concerns over residential services (illegal/stolen/contaminated bins).
- Monitoring driver performance and behavior - Conveying via two-way radios to ensure collection runs are completed competently. Managing driver disputes (issues with bin presentation, contamination, illegal services, bins not out, etc.)
- Collating spreadsheets and monthly reports – Documenting services provided by SOLO for the MPSC such as bin service jobs, missed bins, bins collected and tonnage, accidents and incidents, collection concerns, and SOLO OHS and Human Resource Activity.
Gaming Supervisor
Australian Leisure & Hospitality Group
2012.09 - 2015.01
- Supervising day/night shifts – Overseeing daily duties are completed and met (cleaning rosters, cashier balancing, and hourly head counts), writing cheques of $1000 and over, and issuing monies to cashiers. Balancing back-of-house safes, manual period resets, and daily readings of soft and hard meters of up to 85 gaming machines. Ensuring patrons are aware of the rules on proper gaming etiquette.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others, creating a safe and controlled environment for patrons and employees.
- Providing responsible conduct of gaming - Offering advice on gameplay, support for problem gamblers, and creating a safe environment for patrons.
- Providing responsible service of alcohol – Dispensing of beverages via in-house bar, gaming rooms, TAB outlets, and floor service.
- Operating Intralot system (In-house program) – Perform paperwork required for monetary transactions, process cash tickets, liaise with Intralot employees to resolve issues, and balance cashier booth at end of shift.
- TAB Operator – Support in manual betting, results, account inquiries, racing information, and updates. Support for problem gamblers. Fast-passed cash handling, timely balancing, and end-of-day data input.
Education
VCE -
Elizabeth Murdoch College
Langwarrin12.2002
Skills
- Leadership and Team Management
- Strategic Planning and Execution
- Budgeting and Financial Management
- Project Management
- Performance Evaluation and Improvement
- Conflict Resolution and Negotiation
- Communication and Interpersonal Skills
- Decision-Making and Problem-Solving
- Adaptability and Flexibility
- Cost Control
- Dispute Resolution
Certification
- Finance for non-finance Managers - Swinburne 2023
- Certificate III in Local Government Operation Works - The Management Edge 2021/22
- Contract Management Essentials - Swinburne 2018
- Certificate IV in Allied Heath Assistance - Nutrition & Dietetics - Open Colleges 2012/13
- Course in Construction - Swinburne 2004
Hobbies and Interests
- Camping
- Health & Fitness
- Volunteering
- Home Renovations
Timeline
Team Leader - Asset Management
Mornington Peninsula Shire
2021.07 - 2022.10
Contract Manager - Infrastructure Services
Mornington Peninsula Shire
2016.12 - Current
Business Administrator
Solo Resource Recovery
2015.02 - 2016.04
Gaming Supervisor
Australian Leisure & Hospitality Group
2012.09 - 2015.01
VCE -
Elizabeth Murdoch College
- Finance for non-finance Managers - Swinburne 2023
- Certificate III in Local Government Operation Works - The Management Edge 2021/22
- Contract Management Essentials - Swinburne 2018
- Certificate IV in Allied Heath Assistance - Nutrition & Dietetics - Open Colleges 2012/13
- Course in Construction - Swinburne 2004
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