Krystal Oldfield
Mannering Park
Summary
Dedicated community support professional with a proven track record of building strong relationships and providing valuable assistance. Experienced in developing tailored support strategies to address specific obstacles. A team player adept at adapting to various environments and consistently achieving impactful outcomes.
Overview
21
21
years of professional experience
Work History
Community Support Worker
Tender Loving Care Inc
12.2021 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
Waitress
Townsend Catering
01.2008 - 01.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Twin Creeks Golf Club
01.2009 - 01.2012
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Office Assistant
Coast & Country Built in Robes
01.2004 - 01.2009
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Certificate - Prepare and Serve Coffee, Use Hygienic Practices for Food Safety, Statewide Business Training
Tafe NSW
06.2021
Mental Health First Aid
Advantage Learning
09.2018
Assist Clients with Medication
Central Coast Community College
06.2018
Certificate IV - Community Service
Wesley Vocational Institute
06.2018
Certificate III - Community Service
Wesley Vocational Institute
11.2017
First Aid Certificate - undefined
Wesley Vocational Institute
10.2017
Certificate II - Hospitality
Barrington Training Services
12.2016
Certificate III - Travel
Tafe NSW
05.2014
Part Qual Certificate III - Business Administration
MAT
04.2013
Skills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Family engagement
- Client advocacy
- Community outreach
- Data entry and reporting
- First aid and CPR
- Mental health
- Time management
- Teamwork and collaboration
Timeline
Community Support Worker
Tender Loving Care Inc
12.2021 - Current
Waitress
Twin Creeks Golf Club
01.2009 - 01.2012
Waitress
Townsend Catering
01.2008 - 01.2017
Office Assistant
Coast & Country Built in Robes
01.2004 - 01.2009
Mental Health First Aid
Advantage Learning
Assist Clients with Medication
Central Coast Community College
Certificate IV - Community Service
Wesley Vocational Institute
Certificate III - Community Service
Wesley Vocational Institute
First Aid Certificate - undefined
Wesley Vocational Institute
Certificate II - Hospitality
Barrington Training Services
Certificate III - Travel
Tafe NSW
Part Qual Certificate III - Business Administration
MAT
Certificate - Prepare and Serve Coffee, Use Hygienic Practices for Food Safety, Statewide Business Training
Tafe NSW
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