Krystal Ransom
Gold Coast,QLD
Summary
Customer focused professional, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Team Leader
Club Warehouse
Melbourne, VIC
03.2019 - Current
- Scheduled, assigned, and monitored daily work activities of customer service team members.
- Identified areas for improvement within existing processes regarding customer services operations.
- Coordinated training sessions for new customer service personnel.
- Monitored the accuracy of data entry into the company's database system by customer service staff.
- Assisted in developing policies and procedures related to customer services operations.
- Coordinated with other departments to resolve customer issues efficiently.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Collaborated with cross-functional teams such as sales, marketing, technical support.
- Maintained up-to-date knowledge about product information and pricing details.
- Provided guidance to customer service representatives in resolving complex customer issues.
- Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
- Encouraged team members to provide feedback on how they can better serve customers' needs.
- Advised management on potential improvements to enhance overall quality of customer services.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Assisted with recruiting and hiring perspective candidates.
- Developed and maintained a knowledge base of frequently asked questions and answers.
- Attended job training to sharpen skills and keep informed of new products.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Developed relationships with vendors to ensure timely delivery of goods.
- Researched potential suppliers to determine best value for materials purchased.
- Monitored stock levels to ensure sufficient supplies were available at all times.
- Reviewed purchase orders and invoices for accuracy.
- Prepared purchase orders
Picker Packer
Woolworths
Geelong, Vic
07.2018 - 05.2019
- Maintained cleanliness of work area while adhering to safety regulations.
- Verified accuracy of picked items by comparing them against pick list.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Stocked shelves with incoming merchandise as needed.
- Used handheld scanners to key in data for packages.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Retail Sales Associate
Betts
Geelong, VIC
09.2018 - 12.2018
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Assisted customers with finding the right product for their needs.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Greeted customers upon entering the store and provided assistance.
- Tracked inventory levels throughout the day and restocked items as needed.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Administrative Officer
Maxxia
Melbourne, Vicoria
02.2013 - 02.2018
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Developed and implemented administrative procedures to improve operational efficiency.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Developed administrative team to support corporate growth and objectives.
- Offered reception coverage to relieve staff during absences or breaks.
- Monitored office services mailbox for business support needs and requests.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Monitored office inventory to maintain supply levels.
Education
Certificate IV - Business
TBA
Melbourne, VIC12-2014
Certificate III - Medical Administration
Box Hill Tafe
Melbourne, VIC06-2013
High School Diploma -
East Doncaster Secondary College
Melbourne, VIC12-2011
Skills
- Customer service excellence
- Order Fulfillment
- Administrative Support
- Inventory Management
- Adaptability
- Complaint resolution
- Team Management
- Problem-solving abilities
Timeline
Customer Service Team Leader
Club Warehouse
03.2019 - Current
Retail Sales Associate
Betts
09.2018 - 12.2018
Picker Packer
Woolworths
07.2018 - 05.2019
Administrative Officer
Maxxia
02.2013 - 02.2018
Certificate IV - Business
TBA
Certificate III - Medical Administration
Box Hill Tafe
High School Diploma -
East Doncaster Secondary College
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