Krystal Ruland
Ravenswood,WA
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Funding, Claims and Accounts Officer
Diversity South
06.2024 - Current
- Input vendor payments and updated accounts to reflect new balances.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
NDIS Support Coordinator
Diversity South Inc
06.2023 - 06.2024
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Worked with other departmental staff to answer questions and resolve problems.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Coordinated meetings and events for internal and external groups.
- Tracked and documented metrics, and evaluated trends.
- Prepared detailed documents and reports in adherence administrative processes.
- Documented client progress in confidential files.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Devised and enhanced treatment strategies to promote continued progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Support Coordinator
Mental Illness Fellowship Of Western Australia
12.2022 - 06.2023
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Worked with other departmental staff to answer questions and resolve problems.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Coordinated meetings and events for internal and external groups.
- Tracked and documented metrics, and evaluated trends.
- Prepared detailed documents and reports in adherence administrative processes.
- Documented client progress in confidential files.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Devised and enhanced treatment strategies to promote continued progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Support Coordinator
Aspire Disability
03.2022 - 12.2022
- Level 2 & 3 Support Coordination
- NDIS Recovery Coach
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Kept accurate records for client files and handled related paperwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Receptionist
Quambie Park
12.2021 - 03.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Managed invoicing and payment processing operations.
- Managed purchase order closeout in alignment with project processes.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Drafted agendas, recorded minutes and created documents for meetings.
- Greeted guests in with friendliness and professionalism.
Site Administrative Assistant
Premium Waste Management and Premium All Sands
08.2021 - 11.2021
- Answering Incoming Calls/Directing Calls.
- Emails (Creating/Responding/Managing of Multiple Inbox’s).
- Assisting Of Operations Staff with Ordering (using Purchase Orders).
- MYOB Data Entry/Creating Invoices/Accounts.
- Entering Tickets for Incoming/Outgoing Waste (Mandalay Ticketing System).
- Attention to detail – Data reporting/checking and finalising of previous day’s accounts.
- Cash/Eftpos payments/ reconciling of petty cash on site.
- Daily tasks assigned by manager/ team leader.
- Compliance – amending of data to have correct information for reporting.
- Face to face contact with clients.
- Registering of incoming asbestos waste/ complying with Department of Water and Environmental Regulations.
- Ordering of employee’s uniforms, office supplies, PPE and machine parts.
- Communications with operation staff via 2way.
- Created detailed expense reports and requests for capital expenditures
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Maintained staff directory and company policy handbook for human resources department
Administration Assistant
The Good Guys
05.2021 - 08.2021
- Answering Incoming Calls/Directing incoming calls.
- Emails (Creating and responding).
- Cash Handling (Attaching/Detaching tills).
- Serving Customers.
- Data Entry.
- Stock Take.
Administration Assistant/Compliance Officer
Down to Earth
03.2015 - 08.2016
- Answering incoming calls.
- Using MS outlook liaising with clients.
- Data Entry.
- Printing of certificates.
- Invoicing using MYOB.
- Taking payment of courses.
- Scheduling clients for upcoming courses.
- Ordering of supplies.
- Making sure courses are up to state and training package is correct.
Administration Assistant
Workforce Development
03.2012 - 12.2014
- Data Entry.
- Maintaining up to date knowledge of State Government guidelines.
- Approving incoming contracts.
- Responding to External emails to stakeholders.
- Liaising with senior staff members.
- Contributing to internal process changes to variations to Training contracts.
- Variations to Apprentice/traineeship contracts.
- Updating customer information.
- Ordering Stock.
- Call centre duties (from rosters).
- Returning Training contracts to the AAC’s when errors.
- Taking minutes to team meetings.
- Organising meeting agenda.
Education
No Degree - First Aid & CPR
St John Of God
Rockingham01.2023
Covid 19 Infection Control
Aspen Health And Medical
Online03.2022
Certificate III in Individual Support
Insight Training
2022
Diploma Of Business - Business
Open Colleges
Perth2021
Certificate in Manual Handling in the Workforce -
Aveling
Perth, WA2016
Certificate II in Customer Contact -
Avelling
2015
Certificate III in Government - undefined
Challenger TAFE
2014
Certificate II in Government - undefined
Challenger TAFE
2013
Certificate III in Business Administration - Administration
Southwest Institute of Technology
Bunbury2010
Skills
- MS Office, Careview Data Management Software's, SupportAbility Data Management software system, PRODA, Brevity
- Project Management
- MYOB, Inerva, XERO accounting Software
- Multitasking and Organisation
- Written and Verbal Communication
- Telephone Etiquette
- Friendly and Professional
- Administrative support
- Scheduling and Calendar Management
- Case Coordination
- Critical Thinking
Reference's
References are available on request
Timeline
Funding, Claims and Accounts Officer
Diversity South
06.2024 - Current
NDIS Support Coordinator
Diversity South Inc
06.2023 - 06.2024
Support Coordinator
Mental Illness Fellowship Of Western Australia
12.2022 - 06.2023
Support Coordinator
Aspire Disability
03.2022 - 12.2022
Receptionist
Quambie Park
12.2021 - 03.2022
Site Administrative Assistant
Premium Waste Management and Premium All Sands
08.2021 - 11.2021
Administration Assistant
The Good Guys
05.2021 - 08.2021
Administration Assistant/Compliance Officer
Down to Earth
03.2015 - 08.2016
Administration Assistant
Workforce Development
03.2012 - 12.2014
No Degree - First Aid & CPR
St John Of God
Covid 19 Infection Control
Aspen Health And Medical
Certificate III in Individual Support
Insight Training
Diploma Of Business - Business
Open Colleges
Certificate in Manual Handling in the Workforce -
Aveling
Certificate II in Customer Contact -
Avelling
Certificate III in Government - undefined
Challenger TAFE
Certificate II in Government - undefined
Challenger TAFE
Certificate III in Business Administration - Administration
Southwest Institute of Technology
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