Krystal Samuel
Burnside,Victoria
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Doutta Galla Avondale Heights - Nursing Placement
Nicole Milne
01.2024 - 01.2024
- provide personal care and assistance with activities of daily living (showering, toileting, getting dressed, shaving, oral hygiene, feeding etc).
- Monitor an elderly person's health and wellbeing.
- Respond to any changes in an older person's condition
- Create a safe and supportive environment.
- Provide information and support to families and carers.
- perform vital signs, neurological observations , neurovascular observations, pain assessment and taking blood glucose levels and urinalysis
- provide emotional support
- documentation and reporting complete progress notes
- develop nursing care plans
- perform handover
- maintain food and fluid chart
- infection control
McDonalds Derrimut - Assistant Restaurant Manager
J Sadler Investments
06.2023 - Current
- Upheld customer service standards with staff training and handling escalated service and food quality issues.
- Oversaw day-to-day operations within budget by optimizing labor, product, and service strategies.
- Maintained strict budget levels through effective labor and inventory cost controls.
- Handled cash transactions accurately at end of each shift, ensuring proper accountingprocedures were followed.
- Supervised and coordinated daily operations of restaurant.
- Supported restaurant manager by enforcing policies and working with employees to close skill gaps.
- Acted as liaison between front-of-house and back-of-house teams to facilitate smooth communication.
- Oversaw maintenance tasks within restaurant facility, addressing any repairs or improvements needed promptly.
- Tracked daily income and expenses and balanced cash registers.
- Gathered guest feedback and recommended improvements to restaurant menus.
- Controlled company liability through proper food preparation techniques and safety standards.
- Kept restaurant neat and professional by monitoring and enforcing cleaning procedures.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Tracked employee time and activities for restaurant records and weekly payroll.
- creased restaurant revenue by coaching employees on upselling and suggestive selling techniques.
- Maintained cleanliness of all areas within restaurant, including kitchen, dining area, and restrooms.
- Monitored operations by evaluating kitchen and front staff during both peak and off-peak hours.
- Counted cash and receipts and completed bank deposits.
- Organized pest control, trash removal and equipment maintenance.
- Scheduled staff working hours to cover all designated shifts.
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor..
McDonalds Derrimut - Product Quality Manager
J Sadler Investments
02.2024 - Current
- Conducted regular audits of production processes to ensure adherence to quality standards.
- Trained employees on best practices for maintaining product quality and consistency.
- Reviewed customer feedback and addressed recurring issues with appropriate teams.
- Established key performance indicators KPIs for monitoring ongoing success of quality programs.
- Organized employee training sessions on new technologies or methods in quality management.
- Coordinated support for sales floor, preparing pallets for restocking, managing resets and backing up cashiers.
- Analyzed sales trends to forecast future demand and adjust purchasing decisions accordingly.
- Maintained high standards of food quality by regularly evaluating dishes prepared by kitchen staff.
- Removed damaged or expired items from shelves to keep stock fresh.
McDonalds Derrimut - Customer Experience Manager
J Sadler Investments
01.2023 - 01.2024
- Oversaw schedules by engaging individuals through text, call and email.
- Assigned tasks to employees based on their skills and abilities.
- Monitored and improved customer service team performance.
- De-escalated conflicts and retained customers with expert communication skills.
- Trained team members on best practices for delivering exceptional customer service.
- Ensured consistent delivery of high-quality services through ongoing monitoring of staff adherence to policies and procedures.
- Maintained department continuity by working closely with fellow supervisors to manage seamless transitions.
- Managed shift records, producing timely reports to keep management up-to-date.
- Reviewed reports to determine compliance status within individual departments.
- Prepared weekly and monthly reports regarding results of inspections and compliance reviews.
- Role-based rostering involves planning the shift requirements and responsibilities before assigning employees
- Generating monthly rosters using rostering software
- Responding to roster inquiries from relevant staff
- Updating rosters based on business needs
- Contacting relevant staff to advise of roster changes
- Maintained strict budget levels through effective labor and inventory cost controls.
- Assessed staffing needs based on projected guest counts and adjusted employee assignments as necessary.
McDonalds Derrimut - People Performance Manager
J Sadler Investments
09.2022 - 01.2023
- Enhanced employee engagement through tailored training programs
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Conducted hiring process through interviews and onboarding procedure
McDonalds Derrimut - Shift Supervisor
J Sadler Investments
03.2022 - 09.2022
- Improved team performance by offering direction and hands-on support.
- Verified employee performance, checking each job and retraining or disciplining to correct problems.
- Managed inventory levels using company systems and guidelines to reduce loss.
- Responded to all customer concerns or issues promptly and professionally.
- Executed cash management duties with POS and shift reports.
- Planned and supervised job task assignments, upholding quality standards.
- Identified and resolved conflicts between workers to promote teamwork.
- Delegated tasks to encourage teamwork during shifts and comply with company standards
- Prevented accidents with consistent safety leadership, removing hazards, and encouraging safe behaviours.
McDonalds Deer Park - Area Leader
J Sadler Investments
12.2019 - 09.2021
- Trained new crew members on food preparation, cooking techniques, and safety procedures.
- Communicated team priorities by leading meetings and giving presentations.
- Coordinated with management to implement improvements in overall restaurant operations.
- Developed training materials and resources to help improve crew member skills and knowledge.
- Monitored inventory levels and placed orders for necessary supplies when needed.
- Ensured compliance with local health department regulations by performing routineinspections of kitchen equipment.
- Participated in hiring process by reviewing applications, interviewing candidates, and making recommendations to management.
- Conducted regular staff meetings to discuss challenges, successes, and updates within restaurant operation.
- Supervised daily cleaning tasks to maintain clean and safe working environment for all employees.
- Developed leadership potential at all ranks with targeted programs.
- Monitored progress of trainees, adjusting instruction as needed to ensure comprehensionand success.
- Instructed team members on navigating internal systems and taking full advantage of available resources to meet customer needs.
- Mentored new trainers on best practices in delivering effective customer service education.
- Delivered high quality training for new team members.
McDonalds Deer Park - Crew Member
J Sadler Investments
03.2019 - 12.2019
- Prepared ingredients and restocked supplies to support kitchen team.
- Kept wait times low with smooth management of order taking and payment processing.
- Delivered exceptional service to every guest with consistent use of company-customer relations strategies.
- Worked closely with managers and fellow crew members to prepare orders.
- Prepared foods to menu standards, safety policies and company procedures.
- Prioritized and completed time-critical tasks.
- Cross-trained in multiple positions to assist during busy periods.
- Completed end-of-day kitchen cleaning and sanitizing following health code requirements.
- Collaborated with team members effectively to complete tasks quickly under high-pressure situations.
- Swept and mopped kitchen floors regularly throughout day to prevent accidents.
Toymate Watergardens - Team Member
Vishal Shah
09.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Diploma of Nursing -
Victoria University
St Albans, VIC06.2025
Victorian Certificate of Education (VCE) -
Caroline Chisholm Catholic College
Braybrook, VIC11.2021
Certificate III in Beauty Therapy -
Victoria University
Melbourne, VIC11.2020
Skills
- Training and development
- Multitasking and TimeManagement
- Performing vital signs and evaluating health of residents
- Strong Organizational Skills
- Resource Coordination and Allocation
- Office Equipment Operation
- Confidentiality and Data Protection
- Research and Analytical Skills
- Computers and Technology
- Document and File Management
- Employee Training
- Administrative Procedures
- Highly Efficient and Productive
- Effective & Profitable Rostering
- Focused Administration professional with experience providing top-notch clerical support and operational assistance to meet staff needs
- Capable and highly organized when coordinating documents, supplies, and project resources
- Clear communicator and self- motivated worker with decisive nature necessary to manage independent work
- Diligent worker with strong communication and task prioritization skills
- Time Management
- Customer Empathy
- Emotional intelligence
- Team leadership
- Attention to detail
- Data Analysis
- Customer Acquisition
- Adaptability and Flexibility
- Information Security
- Customer-Oriented
- Interpersonal Skills
Problem Solving
Staff Management
Effective Communication
Staff Motivation
Team Building
Delegation Skills
Workplace Safety
Attention to Detail
Quality Assurance
Industry Knowledge
Leadership Abilities
Staff Development
Staff Scheduling
Decision Making
Performance Management
Task Prioritization
Customer Service
Adaptability and flexibility
Cash Handling
Diplomatic and Fair
Rules Enforcement
Positive Attitude
Goal Setting and Tracking
Sales and upselling
Inventory Counts
Food safety oversight
Ingredient handling
Order Accuracy
Cleanliness maintenance
Grill operation
Cleaning and sanitization
References
Melanie Fan - Restaurant Manager, McDonalds Derrimut
0451807272
melanie_fan@hotmail.com
Kristine Mucoja - Operations Supervisor, McDonalds Derrimut
0432644272
kristine@macsadler.com.au
Nicole Milne - Clinical Educator, Victoria University
+61 3 9919 5533
nicole.milne@vu.edu.au
Timeline
McDonalds Derrimut - Product Quality Manager
J Sadler Investments
02.2024 - Current
Doutta Galla Avondale Heights - Nursing Placement
Nicole Milne
01.2024 - 01.2024
McDonalds Derrimut - Assistant Restaurant Manager
J Sadler Investments
06.2023 - Current
McDonalds Derrimut - Customer Experience Manager
J Sadler Investments
01.2023 - 01.2024
McDonalds Derrimut - People Performance Manager
J Sadler Investments
09.2022 - 01.2023
McDonalds Derrimut - Shift Supervisor
J Sadler Investments
03.2022 - 09.2022
Toymate Watergardens - Team Member
Vishal Shah
09.2021 - 08.2022
McDonalds Deer Park - Area Leader
J Sadler Investments
12.2019 - 09.2021
McDonalds Deer Park - Crew Member
J Sadler Investments
03.2019 - 12.2019
Diploma of Nursing -
Victoria University
Victorian Certificate of Education (VCE) -
Caroline Chisholm Catholic College
Certificate III in Beauty Therapy -
Victoria University
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