Krystal Sneddon
Glenore Grove
Summary
Competent, hardworking individual ready to take on demanding workloads to achieve objectives. Motivated team player with drive to reach organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase performance and driven results.
I have a range of transferable skills such as TAB, KENO, Bar & Gaming, Cashier, cafe & short order food, Reception meet & greet, Bingo Calling, Saturday Raffles, Gaming Promotions & Bottle shop
Overview
10
10
years of professional experience
1
1
Certification
Work History
Club Attendant
Diggers Services Club
10.2016 - 11.2023
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Established rapport with customers by providing friendly and attentive service.
- Processed payments for orders and provided customers with change.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Operated POS system to collect payments from customers.
- Set up advertising signs and displays on shelves, counters and tables.
- Oversaw betting at events such as races and recorded values of payouts.
- Skilled at working independently and collaboratively in a team environment.
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
- Supported bingo callers with tickets, cards and money.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Pub All Rounder
Falveys
03.2014 - 10.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
Certificate III in Hospitality
William Angliss Institute
06.2014 - 08.2014
Cert III Individual Support Ageing & Disability
TAFE Queensland
01.2024 - 06.2024
Factory Pack Off
Tyson Foods
09.2023 - Current
- Enhanced team productivity by implementing efficient packing processes and procedures.
- Packing in a high paced environment
- Inspection of meat for contaminated products
- Weight checking
Night Fill
Coles Supermarket
12.2023 - Current
- Stocking shelves
- assisting customers
- Time management to meet Goal Times
Education
Certificate III - Individual Support Ageing & Disability
Tafe Queensland
2024
Certificate III - Hospitality
William Angliss Insititute
2014
Urangan High School
Hervey Bay, QLD2010
Skills
- Customer Service
- Team Communication
- Maintaining Standards
- Critical Thinking
- Complex Problem-Solving
- Customer Satisfaction
- Cash Register Operations
- Patron Rapport
- Team Management
- High-Volume Environments
- Restocking Condiments
- Conflict Resolution
- Greet Guests
- POS System Operations
Certification
- RSA
- RSG
- Certificate III Hospitality
- Certificate III Individual support Ageing & Disability
Timeline
Cert III Individual Support Ageing & Disability
TAFE Queensland
01.2024 - 06.2024
Night Fill
Coles Supermarket
12.2023 - Current
Factory Pack Off
Tyson Foods
09.2023 - Current
Club Attendant
Diggers Services Club
10.2016 - 11.2023
Certificate III in Hospitality
William Angliss Institute
06.2014 - 08.2014
Pub All Rounder
Falveys
03.2014 - 10.2016
Certificate III - Individual Support Ageing & Disability
Tafe Queensland
Certificate III - Hospitality
William Angliss Insititute
Urangan High School
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