Krystal Tagg
Morayfield,QLD
Summary
Proven leader with extensive experience at PFD Food Services, adept in Office Management and Team Building and Motivation. Excelled in streamlining processes, enhancing productivity by 80% across all 3 sites under myself, and fostering a collaborative environment. Skilled in Microsoft Office and known for exceptional organizational leadership, consistently delivering results beyond expectations. Organized Customer Service and Administration Manager with 10 years in supporting employees from onboarding through exit interviews. Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement. Increased employee health and satisfaction and successfully created PFD's most successful Customer Service Team nationally.
Overview
15
15
years of professional experience
Work History
Customer Service and Administration Manager
PFD Food Services
06.2015 - Current
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Execution of short-term operational plans with a focus on delivering day to day requirements
- Delivery of maximized sales performance, cross selling, upselling, in line with service level agreements and where necessary, undertake corrective action; - Including telesales keying errors, telephone statistics; sales below cost, lost customers, daily list price review, excess stock etc
- Assist in the resolution of customer complaints and ensure all sale orders are reconciled
- Communicate effectively to any key stakeholder to relay any relevant market activity and acting quickly on opportunities that may arise
- Provide direction to site personnel; - Ensuring employees understand their job requirements and keeping team focused and on task - Conduct team meetings for new product lines and relevant product issues
- Ensure HACCP, quality and food safety requirements are met; - Including house keeping, paperwork/reporting requirements are undertaken.
- Ensure Occupational Health & Safety requirements are met; - Including safe use of equipment, maintaining training records, hazard and incident reporting - Responsible for organising and distributing uniforms and PPE Knowledge, skills and qualifications
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Reduced employee turnover through employee development and other retention measures.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Created national training programmes and training guide books for Customer Service.
- Helped IT develop relevant system updates to enhance Customer Service productivity.
- Completed bi-weekly payroll for 22 employees.
Kitchen Hand- Apprentice Chef- Head Chef
Nexus
04.2009 - 06.2015
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols.
- Enhanced customer satisfaction by promptly addressing any concerns or special requests from guests regarding their meals.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Monitored food temperatures and quality throughout shifts.
- Showcased versatility by adapting quickly to changing menu items, cooking techniques, and kitchen equipment as needed.
- Increased productivity within the kitchen through proactive identification of process improvements and implementing changes where needed.
- Assisted chefs in menu planning processes through providing input on seasonal ingredients availability or cost-effective options for dish creation.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Hired, managed, and trained kitchen staff.
- Created recipes and prepared advanced dishes.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Maintained well-organized mise en place to keep work consistent.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Cooked memorable dishes that brought new customers into establishment.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Arranged for kitchen equipment maintenance and repair when needed.
- Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
- Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
- Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
Education
Certificate In Leadership -
Leadership Management Australia
Brisbane, QLD10.2023
Certificate III In Commercial Cookery -
Workskills
Brisbane, QLD09.2012
Bachelor Of Business -
TAFE
Brisbane, QLD09.2010
Skills
- Documentation And Reporting
- Staff Training and Development
- Office Management, Document Management, Report Preparation
- Employee Management- Team Building and Motivation
- Organizational Leadership
- Systems Monitoring
- Process Improvements
- Organization and Multitasking
- Developing Policies and Procedures
- Critical Thinking
- Process Improvement
- Scheduling
- Policy and procedure modification
- Performance Evaluations
- Workflow Planning
- Payroll Control
- Corrective Action Implementation
- Employee Development
- Strategic Planning
- Policy Development
- Performance Improvement
- Microsoft Office
- Attention to Detail
- Data Entry
- Planning and Prioritization
- Analytical Thinking
- Operational, administrative, sales and marketing abilities
- MFG & Mitel phone systems
- Reduce abandoned calls
Accomplishments
- Managing 3 PFD sites including assisting state and nationally
- Achieved upskilling and productivity by introducing national Customer Service Training Guide book and implementing a 4 week training guide for new employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created nationally recognised process and procedures to enhance PFD's overall performance and organisation with high valued accounts.
- Created nationally recognised process and procedures to enhance Customer Service efficency's.
Timeline
Customer Service and Administration Manager
PFD Food Services
06.2015 - Current
Kitchen Hand- Apprentice Chef- Head Chef
Nexus
04.2009 - 06.2015
Certificate In Leadership -
Leadership Management Australia
Certificate III In Commercial Cookery -
Workskills
Bachelor Of Business -
TAFE
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