Krystal Townsend
South Grafton,NSW
Summary
Focused Paramedic well-versed in patient assessment and emergency care. Reliable and efficient with 7 years of quality performance in patient care. Accustomed to providing critical care in dynamic environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
The goal is to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Independent Business Owner
End Of Town Pty Ltd T/a Kyogle Motorcycles
05.2023 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Prepared annual budgets with controls to prevent overages.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Devised processes to boost long-term business success and increase profit levels.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Paramedic
NSW Ambulance
06.2016 - Current
- Perform all duties as set out by NSW Ambulance protocols, skills and procedures to the level of Qualified Paramedic (P1)
- Areas of proficiency include: Emergency triage and management of the pre-hospital patient, including but not limited to: cardiac arrest, asthma, anaphylaxis, burns, narcotic overdose, pain control, seizures, obstetric emergencies and childbirth etc
- Use of a range of medications (S4 and S8) within scope of practice
- Use of infection control practices relevant to the clinical environment
- ECG monitoring and interpretation
- Mental health crisis intervention and management
- Courteous and professional interaction with patients and their family
- The ability to adapt and adjust the care plan as needed, under pressure, either at scene or en-route
- Continued training & assessment as required to maintain current clinical development points
- Maintain a clean and well-stocked ambulance
- Experience with emergency driving in varied traffic and weather conditions with a clean and safe driving history
- Safe use of the stretcher and other patient movement devices
- Extensive experience communicating and cooperating with inter-agency personnel including police, fire, rescue and hospital staff
- Accurate and efficient recording of patient health care records
- Training and supervision of other staff.
Student paramedic placement
Qld Ambulance service (QAS)
10.2014 - 11.2015
- 15 weeks clinical on-road work experience conducted through CQUniversity (Rockhampton campus), providing acute out-of-hospital care to the level of ACPII, under the supervision of a qualified paramedic mentor
- Placement was completed at the Bundaberg, Bargara and Kingaroy stations.
Disability support worker
Southern cross support services
11.2014 - 05.2015
- Provided in-home support for people with mental & physical disabilities and challenging behaviours
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Designed individualized plans detailing daily activities and needs for patients.
- Kept accurate records for client files and handled related paperwork.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
Customer service roles
Various
02.1999 - 10.2014
- From highschool through to adulthood I have gained extensive customer service and retail experience through a variety of positions
- These include: Deli assistant and management at Woolworths stores
- Administration clerk
- Personal financial representative as a commercial and business teller (for product sales covering credit cards, personal and home loans, insurance and general banking), for large finance companies including Auswide bank, GE Money, CBA and ANZ
- Telecommunications sales and management for Vodafone, Telstra and Optus stores
- Customer service and management of BWS and Dan Murphys stores.
Education
Certificate - Authority to Practice (Paramedic) -
NSW Ambulance NSW
01.2017
Bachelor of Paramedicine -
CQUniversity Rockhampton Qld
01.2014
Skills
- Adaptable
- Resourceful
- Excellent verbal and written communication
- Resilient
- Fatigue management
- Documentation
- Safe work practices
- Team work
References
Available as needed
Timeline
Independent Business Owner
End Of Town Pty Ltd T/a Kyogle Motorcycles
05.2023 - Current
Paramedic
NSW Ambulance
06.2016 - Current
Disability support worker
Southern cross support services
11.2014 - 05.2015
Student paramedic placement
Qld Ambulance service (QAS)
10.2014 - 11.2015
Customer service roles
Various
02.1999 - 10.2014
Certificate - Authority to Practice (Paramedic) -
NSW Ambulance NSW
Bachelor of Paramedicine -
CQUniversity Rockhampton Qld
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