Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Williams

South Bowenfels,NSW

Summary

Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Caring and empathetic with 2 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

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Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience

Work History

Support Worker

Zenn Ability
04.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Improved client independence with structured life skills training.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Conducted home visits to assess clients' home environment and provide support.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Store Team Member

Big W
03.2007 - 09.2024
  • Handled customer complaints and issues politely and professionally.
  • Submitted orders for new inventory.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Interviewed, trained and coached Number-member team to achieve company and store goals.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Coordinated with day management regarding on-going issues.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Walked around facility frequently to check activities.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.

Education

Certificate III In Retail -

St Clair High School
St Clair Nsw

Skills

  • Closing Procedures
  • End Cap Placement
  • Critical Thinking
  • Cash Register Operations
  • POS Transactions
  • Loss Prevention Goals Monitoring
  • Active Listening
  • Special Assignments
  • Consultative Sales Approach
  • Proper Staffing
  • Proper Storage Procedures
  • Selling Techniques
  • Available Nights, Weekends and Holidays
  • Hand Scanners
  • Register Opening and Closing
  • Positive Customer Engagement
  • Building Customer Loyalty
  • Safety and Cleanliness Standards
  • Suggestive Selling
  • General Housekeeping
  • Customer Order Fulfillment
  • Item Ticketing and Pricing
  • Exceeding Customer Expectations
  • Returns and Exchanges
  • Light Housekeeping
  • Purchase Packaging
  • Professional Relationships
  • Hygiene Standards
  • OSHA Standards
  • Training Junior Team Members
  • Dressing Room Assistance
  • Flexible Hours
  • Issue Refunds
  • Complex Problem-Solving
  • Performance Goals
  • Goal-Driven
  • Daily living assistance
  • Confidentiality and privacy
  • Cleaning and sanitizing
  • Active listening
  • Emotional support
  • Health and safety awareness
  • Housekeeping tasks
  • Behavioral support
  • Mobility assistance
  • Meal preparation
  • Meal planning and preparation
  • Transportation assistance
  • Professional boundaries
  • Life skills development
  • Clean driving record
  • Mobility support
  • Attention to detail
  • Critical thinking
  • Verbal and written communication
  • Medication administration
  • Documentation
  • Documentation and reporting
  • Disability care
  • Risk management
  • Treatment plans
  • Crisis management
  • Personal care assistance
  • First aid and CPR
  • Personal errands
  • Basic caregiving
  • Housekeeping and laundry
  • Client assessment
  • Teamwork and collaboration
  • Mental health assistance
  • Multitasking
  • Problem-solving
  • Excellent communication
  • Patient support
  • Multitasking Abilities
  • Written communication
  • Emergency response training
  • Team building
  • Teamwork
  • Self motivation

Timeline

Support Worker

Zenn Ability
04.2023 - Current

Store Team Member

Big W
03.2007 - 09.2024

Certificate III In Retail -

St Clair High School

Krystal Williams