Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Krystelle Hull

Brisbane/Yarrabilba

Summary

Experienced medical receptionist at Bannockburn Medical Center specializing in insurance verification and patient relations. Skilled in enhancing office efficiency through meticulous chart preparation and effective communication. Maintains HIPAA compliance while providing exceptional customer service and fostering positive patient experiences. Proficient in healthcare administration, handling patient interactions, and managing front-office tasks efficiently. Strong in scheduling, record-keeping, and insurance verification with excellent communication abilities. Reliable team member who is adaptive to changing needs and consistently focused on achieving results.

Overview

19
19
years of professional experience

Work History

Medical Receptionist

Bannockburn Medical Center
03.2023 - 12.2024
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Ordered office supplies as needed to maintain inventory levels.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered phones promptly and directed calls appropriately.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Medical Receptionist

One life medical
02.2021 - 11.2022
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.

Support Worker

Self employed
11.2014 - 08.2019
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Provided advocacy services for service users during meetings with external agencies or professionals.
  • Provided emotional and practical support to vulnerable adults.

Receptionist

Alma Removals
08.2018 - 07.2019
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Nursing Assistant

Wongaburra Nursing home
06.2008 - 08.2013
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Provided emotional support to family members during difficult times.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Ensured that all equipment was functioning properly prior to use.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.

Cashier Assistant

KFC
02.2006 - 03.2008
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Greeted customers and provided assistance in locating items.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Processed returns and exchanges according to company policies and procedures.
  • Processed customer transactions accurately and efficiently.
  • Verified that all coupons were valid before processing them for payment.
  • Organized shelves and displays to maintain an orderly appearance of the store.

Education

High School Diploma -

Flagstone Commuinty College
11-2010

Skills

  • Insurance verification and patient scheduling
  • Electronic health records managment
  • Payment collection
  • Reminder calls
  • Patient check-in and check-out
  • Chart preparation and documentation
  • Office inventory management
  • Customer service
  • Time management
  • Communication skills
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Data entry
  • Appointment scheduling
  • Inpatient care
  • Records maintenance
  • Patient relations

Education and Training

other

Timeline

Medical Receptionist

Bannockburn Medical Center
03.2023 - 12.2024

Medical Receptionist

One life medical
02.2021 - 11.2022

Receptionist

Alma Removals
08.2018 - 07.2019

Support Worker

Self employed
11.2014 - 08.2019

Nursing Assistant

Wongaburra Nursing home
06.2008 - 08.2013

Cashier Assistant

KFC
02.2006 - 03.2008

High School Diploma -

Flagstone Commuinty College

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Krystelle Hull